JOURNIE Rewards* Program Terms & Conditions.

GENERAL

These JOURNIE Rewards Program Terms and Conditions (the “Terms and Conditions”) are valid from October 7, 2019 to September 30, 2020.

The JOURNIE Rewards Program (the “Program”) is a loyalty reward program that is operated by Parkland Corporation (“Parkland”). The Program operates only through participating Chevron, Ultramar and Pioneer stations, or others as determined by Parkland from time to time (collectively, “Participating Stations”) and/or the businesses of third party vendors authorized by Parkland for the distribution and/or redemption of JOURNIE Rewards Points (“Points”).

By participating in the Program, you agree that you have read and understood these Terms and Conditions, which may be changed by Parkland in its discretion from time to time, and you agree to the collection and use of your personal information for the purposes of this Program, in accordance with the Privacy of Information section below.

PARTICIPATING STATIONS

The list of Participating Stations, as amended from time to time, is available at journie.ca.

HOW TO PARTICIPATE

BY MOBILE APP

To participate in the Program by mobile phone, download and install the official JOURNIE Rewards application (the “App”) from the Apple App Store or the Google Play app store on your mobile device, fully complete the registration process for a JOURNIE Rewards Account (an “Account”) and agree to the App and Program Terms and Conditions. You will then automatically be registered to participate in the Program. The person (the “Participant”) who completes the registration process with a valid email address via the app is deemed to be the authorized Participant and Account holder.

If a Participant forgets their Account password, the Participant may request a new password by confirming their email address and last name. An automated email will be sent with a link to reset the password, upon the Participant successfully answering a challenge question.

It is the responsibility of the Participant to ensure that their password is secured from unauthorized use at all times. Parkland assumes no responsibility or liability for the unauthorized use of any password regardless of the circumstances.

Parkland recommends that, when selecting a password for the Program, a Participant never use personally identifying information such as a telephone number, date of birth, address, or social insurance number, and never use an easily guessed word such as a child’s or a spouse’s name or birthday. Never disclose a password to anyone. Parkland recommends that a Participant memorize their password.

If a Participant suspects that someone other than the Participant has knowledge of their password, the Participant must change it immediately by contacting JOURNIE Rewards Customer Service using the telephone number in the Contacts section below or by changing their password themselves in the App by signing in to their Account profile and updating their password.

The Account may be revoked at any time by Parkland at its sole discretion. At the option of Parkland, all accumulated Points to that date may be revoked, without any compensation to the Participant, unless prohibited by law.

Only one Account is issued per customer and only one Account is permitted per customer.

BY JOURNIE REWARDS CARD

To participate in the Program with a JOURNIE Rewards Card (a “JOURNIE Rewards Card”), you may obtain a JOURNIE Rewards Card at any Participating Station simply by requesting one. The Participant receiving the JOURNIE Rewards Card is deemed to be the authorized Account holder. The JOURNIE Rewards Card may only be used once the attendant at the station activates it by electronically registering it into the Program’s computer system at the same time a Participant makes their first purchase.

Once activated, Points can be earned to the Participant’s Account. A Participant will not be able to redeem JOURNIE Rewards Benefits until the Participant registers the JOURNIE Rewards Card via app, online or by telephone. Once registered, the participant is required to verify via the link provided in the registration email. Enrollment and participation of any Participant in the Program is at the sole discretion of Parkland. Although it is preferable to provide an email address when enrolling for JOURNIE Rewards, this is not mandatory. If the Participant does not wish to provide an email address, registration may be conducted via telephone to JOURNIE Rewards Customer Service, and then all interactions, including selection of unlocked rewards (as described below) must be done by telephone.

In the event that a password is forgotten, misplaced, lost, stolen, or is used in any unauthorized way, a new password will be provided to the Participant once the Participant clicks on the “Forgot password” link on journie.ca or informs JOURNIE Rewards Customer Service by telephone. Parkland will then disable the old password. It is the responsibility of the Participant to ensure that their password is secured from unauthorized use at all times. Parkland assumes no responsibility or liability for the unauthorized use of any password regardless of the circumstances.

Parkland recommends that, when selecting a password for the Program, a Participant never use personally identifying information such as a telephone number, date of birth, address, or social insurance number, and never use an easily guessed word such as a child’s or a spouse’s name or birthday. Never disclose a password to anyone. Parkland recommends that a Participant memorize their password.

If a Participant suspects that someone other than the Participant has knowledge of their password, the Participant must change it immediately by contacting JOURNIE Rewards Customer Service at the telephone number in the Contacts section below or by changing their password themselves online by signing in to their Account.

The JOURNIE Rewards Card is not a credit card but is a loyalty card. The JOURNIE Rewards Card is the property of Parkland. The JOURNIE Rewards Card and the Account may be revoked at any time by Parkland at its sole discretion. At the option of Parkland, all accumulated Points to that date may be revoked, without any compensation to the Participant, unless prohibited by law.

Only one Account is issued per customer and only one Account is permitted per customer.

ELIGIBILITY

To be a Participant of the Program, an individual must, at the time of registration, be sixteen (16) years old or older and a legal resident of Canada.

Only individuals may become Participants of the Program. Corporations, businesses, and partnerships cannot become a Participant.

Participants are responsible for notifying Parkland of any changes in their member profile information such as mailing address, telephone numbers, and/or e-mail address. Participants are responsible for any consequences of a failure to notify Parkland of any such changes. To update a Participant’s member profile information, the Participant may update their profile at any time in the App or online or use any of the methods outlined under the Contacts section below. Parkland is not responsible for any consequences resulting from any misdirected communications.

COLLECTION OF JOURNIE REWARDS POINTS

Once an Account is activated, each time eligible purchases (minimum fuel or merchandise purchase amount may apply) are made at a Participating Station, the Participant will earn Points according to the reward schedules below. With respect to merchandise purchases, the number of Points earned will be calculated separately (before tax) for each eligible in-store item.

Rewards On Fuel
BUY EARN
1 Litre 1 Point
Rewards On Merchandise
BUY EARN
1 Dollar 2 Points

Results with a fractional part less than 0.5 will be rounded down, and results with a fractional part greater than or equal to 0.5 will be rounded up.

A sample transaction is below. The listed prices are examples only. Actual prices will vary.

Purchase Purchase amount Rounded points earned Explanation
49.7 Litres of Regular fuel 49.7 litres 50 49.7 litres (1 point/litre) = 50 points
Chocolate bar $1.25 2 $1.25 (2 points/dollar) = 2 points
Energy Drink $3.15 6 $3.15 (2 points/ dollar) = 6 points
Car Wash $8.99 18 $8.99 (2 points/ dollar) = 18 points
Total Points Earned: 50 + 2 + 6 + 18 76

Participants must present their App or their JOURNIE Rewards Card to collect Points before the payment is processed for the transaction. If a Participant does not present their JOURNIE Rewards Card at the time of purchase, there will be no retroactive recording of Points. The only opportunity to earn Points is at the time of an actual purchase in conjunction with the presentation of a JOURNIE Rewards App or JOURNIE Rewards Card.

Points will be earned in accordance with the reward schedules contained in these Terms and Conditions and posted on the JOURNIE Rewards website at Journie.ca. In the case of any discrepancy between the reward schedule posted in these Terms and Conditions and rewards schedules published elsewhere, the rewards schedules posted in these Terms and Conditions, as updated from time to time, shall apply.

The maximum amount of points that may be earned for any fuel purchase is 150 points for a single fuel transaction. The maximum amount of Points that may be earned for any merchandise purchase is 200 points for a single transaction.

In the case of purchased merchandise or services other than gasoline or diesel, Points will be earned before any taxes, and Points will be awarded on the pre-tax price of an item after any discounts.

Program reward schedules may change from time to time when special promotions are offered. Changes to the reward schedules for these special promotions will be found on the Program website at Journie.ca.

Points cannot be earned for the purchase of the following items/services: natural gas, alcohol, tobacco purchases, gift cards, prepaid long-distance cards, prepaid cellular cards, bill payments, items that are excluded by law, and other items specified by Parkland as exclusions from time to time.

Points earned on an App transaction will be shown on the printed receipt issued at the time of purchase and in real time on the App. In the event that the computer server used to record Points is unavailable at the time of purchase, Points will be earned automatically when the system becomes available and the new balance will be shown in the App.

Points earned on a JOURNIE Rewards Card transaction will be shown on the printed receipt issued at the time of purchase. In the event that the computer server used to record Points is unavailable at the time of purchase, Points will be earned automatically when the system becomes available and the new balance will be available online on Journie.ca.

A Participant's Account is accessible online on the JOURNIE Rewards website at Journie.ca by using the Participant's unique password. In the event of a discrepancy between the Points earned, the balance on a receipt, the Points posted online, and/or the information contained in Parkland's internal database, the information appearing in Parkland's internal database will govern. The information appearing online is initially generated from the computer system that records individual transactions as they occur at Participating Stations and for this reason the information appearing online may not accurately reflect the information contained in Parkland's internal database at the time of viewing a Participant’s Account online.

If a Participant believes there is a discrepancy with the number of Points earned on a particular transaction, the Participant has thirty (30) days from the date of the transaction on the receipt to contact JOURNIE Rewards Customer Service at the telephone number under the Contacts section below and report the matter. After thirty (30) days from the date of a given transaction, any amount of Points appearing in relation to that transaction in Parkland's JOURNIE Rewards internal database that has not been questioned by a Participant may be deemed final and not be changed regardless of the circumstances.

If Points are not earned or redeemed in accordance with these Terms and Conditions, Parkland reserves the right, in its sole discretion, to adjust the Participant’s Account.

Parkland, at its sole discretion, reserves the right to take any action or make any decision that preserves the integrity of the Program.

In the event of returns and/or exchanges, Points will be deducted from the Participant's Account in the same amount as the number of Points earned for the returned item or service. If the return and/or exchange relates to an item and/or service acquired through the redemption of Points, all redeemed Points will be returned in Points.

Points are not divisible in the case of legal disputes, including marital disputes such as separation or divorce. Points are automatically forfeited, and the Participant’s Account is automatically reduced to a balance of zero, at the time a Participant's Account is closed, or upon their death, or at the time of their bankruptcy, or if there is no activity on their Account for twelve (12) consecutive calendar months.

No credit of any kind will be given to the Participant at any time for unredeemed Points. Unredeemed Points are automatically forfeited in the event of the death or bankruptcy of a Participant. The accumulation of Points does not entitle a Participant to any rights to any Points. Points remain the property of Parkland at all times.

From time to time, selected in-store merchandise and/or services may be eligible for earning additional Points. In these cases, the amount of extra Points advertised in-store will be earned in addition to the base amount earned pursuant to the reward schedules posted on the JOURNIE website at Journie.ca. Parkland reserves the right to change these offers at any time at its discretion. In the case of any difference between the reward schedules posted in the Terms and Conditions on the JOURNIE Rewards website and reward schedules published elsewhere, the rewards schedules posted in the Terms and Conditions on the JOURNIE Rewards website shall govern.

At Pioneer Station, a Participant will be able to earn Points when they make payment with an eligible fleet payment card. However, they will not be able to take advantage of any unlocked rewards or fuel discount during such a transaction. The Participant will be able to redeem their rewards when they pay with a non-fleet payment card.

All references to currency in these Terms and Conditions are stated in Canadian dollars.

JOURNIE REWARDS UNLOCKS

The Program is a tiered offer program. As a Participant reaches the First Reward and Second Reward points tiers as described below, a choice of three offers will become available and the Participant will be able to unlock one of the three offers.

A Participant will be notified via the App or by logging into their Account on Journie.ca. Participants will have seven (7) days to choose from one of three benefit offers available to them. Once an offer is chosen, that unlocked offer can be redeemed within 30 days at select Participating Stations only. An unlocked offer cannot be changed once chosen.

Once a Participant’s Account has reached the Third Reward points tier described below, the Participant will automatically receive a discount for their next fuel purchase as described below. Such fuel purchase must be made within 30 days, or the discount will expire. Fuel discount will apply up to a maximum of 100 litres. Once a Participant has reached the Third Reward points tier, the Participant’s Account will be reset to zero and will start to accumulate again for the purposes of earning rewards.

During this time of COVID-19, we understand that you may be self-isolating and may not have the opportunity to visit us to fuel your vehicle or visit one of our convenience stores. You may have a JOURNIE Reward waiting for you and self-isolating won’t allow you to visit us and claim it. Therefore, we are extending our JOURNIE Rewards offers to 90 days during this time to ensure you don’t lose out.

JOURNIE REWARDS (POINTS) TIERS
FIRST REWARD 75
SECOND REWARD 150
THIRD REWARD 300
FUEL DISCOUNT UPON REACHING THIRD REWARD
7 cents/Litre

LOST OR STOLEN JOURNIE REWARDS CARD

In the case of a lost or stolen JOURNIE Rewards Card, a new JOURNIE Rewards Card will be provided to the Participant upon request at any Participating Station. If the lost or stolen JOURNIE Rewards Card was registered and Parkland can verify the identity of the Participant, any accumulated unredeemed Points balance relating to the old JOURNIE Rewards Card may be transferred to the new JOURNIE Rewards Card at the time the replacement JOURNIE Rewards Card is registered. The lost or stolen JOURNIE Rewards Card will then be suspended and will not be able to be used to redeem for JOURNIE Rewards Benefits. Parkland assumes no liability for JOURNIE Rewards Benefits redeemed prior to the notification to JOURNIE Rewards' Customer Service that the JOURNIE Rewards Card is lost or stolen.

If any JOURNIE Rewards Benefits are redeemed prior to Parkland’s receipt of notification, those unauthorized redeemed Points will not be reinstated to the Participant's new JOURNIE Rewards Card. If a lost or stolen App or JOURNIE Rewards Card is used by a third party after a Participant makes a proper loss notification to Parkland, Parkland shall not hold the Participant responsible for such redemptions and shall credit the applicable Points back to the Participant’s Account.

PRIVACY OF INFORMATION

JOURNIE REWARDS

The information provided by Participants in order to register for the Program will constitute personal information, as that term is defined under the Personal Information and Protection of Electronic Documents Act (“PIPEDA”), including, but not limited to, a Participant’s name, gender, postal address, and email address. While Parkland is collecting such personal information for purposes of administering the Program, Parkland may also use that information for market research purposes or to notify you of Parkland's special promotional offers unless you choose to opt out of receiving promotional communications.

Parkland does not sell any personal information from the Program to any third party. However, such information may be provided to certain third parties as required to administer the Program or to other businesses to which Parkland has extended the operation of the Program.

From time to time, Parkland may enter into business relationships with businesses that do not form part of the Program, but that will provide Program members with various promotional offers, such as discounts if a Participant were to purchase their products or services of those businesses. In such an instance, Parkland will not provide such businesses with a Participant’s personal information but will provide them with the Participant’s registered Account number so that such businesses can confirm that the Participant is a Program member when necessary. An Account number itself cannot identify anyone, but if a Participant contacts one of these businesses and provides such business with personal information, such personal information will be governed by that business’s privacy policies and not Parkland’s Privacy Policy.

Participants in the Program may choose not to form part of Parkland's marketing databases or to be contacted for promotional reasons, by selecting the appropriate response during the registration process, or at any time by using any of the contact methods outlined under the Contacts section below or by emailing Parkland’s privacy officer at privacyofficer@parkland.ca.

By completing the registration process for the Program, Participants are deemed to have consented to the use of their personal information for the purposes of this Program.

Parkland assumes no responsibility or liability in the event that a Participant's personal information is accessed by unauthorized persons due to any unauthorized use by third parties of the Participant's password, whether such use resulted from some action or lack of action on the Participant's part, including for example if the Participant has lost or misplaced their password, the Participant has given their password to a third party, or the Participant did not adequately protect their password.

The Privacy Policy that governs interactions with Parkland is available at parkland.ca/en/terms-use.

PROGRAM TERMINATION

The Program will terminate at 23:59:59 Eastern Time on December 31, 2030 (the “Termination Date”) and all Points will expire at 23:59:59 Eastern Time on December 31, 2031 if not redeemed prior to that time, unless prohibited by law.

RIGHTS RESERVED

Parkland reserves the right to extend the Program beyond the Termination Date or to terminate the Program at any time prior to the Termination Date, by posting a revised set of Program Terms and Conditions on the JOURNIE Rewards website at Journie.ca. Once a revised set of Terms and Conditions are posted to the JOURNIE Rewards website at Journie.ca, the revised termination date as contained in that revised set of Terms and Conditions shall automatically apply.

Parkland may change any of these Program Terms and Conditions, reward schedules, benefits and/or procedures at any time, even if this affects Points already earned, by sending a notice to Participants between 60 and 90 days before the change is effective, identifying any amended clauses and the effective date. The revised set of Terms and Conditions shall govern the Program as of such effective date.

In the event that Parkland is unable to operate the Program as described in these Terms and Conditions for reasons beyond Parkland’s reasonable control, the Program may be restricted, altered, suspended or terminated without notice, and Parkland may restrict, alter, suspend or terminate any aspect of the Program without notice and for any reason. In the event that the Program is restricted, altered, suspended or terminated, Parkland will have no liability whatsoever to any Participant as a result, and all Participants release Parkland from all claims in respect of any Participant's suspension, termination, or any forfeiture of Points, and in respect to any restriction, alteration, suspension or termination of the Program.

Parkland is not responsible for any errors or omissions of any kind, within these Terms and Conditions or as the result of any mechanical or technological failure or as the result of any human error, by Parkland, its employees, agents, by any other person or entity, or for any reason outside of the control of Parkland.

Any failure to comply with, any violation of, any fraudulent activity in relation to, and/or any abuse of these Terms and Conditions in any way may result in the forfeiture of all Points earned and restriction, suspension, and/or termination of the Participant's Account without compensation or notice, at the sole discretion of Parkland.

Any waiver by Parkland of any of these Terms and Conditions at any time does not mean that Parkland cannot rely on these Terms and Conditions at any subsequent time. No delay or omission by Parkland in exercising any right or remedy hereunder shall operate as waiver thereof or of any other right or remedy. If any provision of these Terms and Conditions is invalid or unenforceable, such provision will not affect the validity and enforceability of any of the remaining terms and conditions.

Parkland may from time to time extend the Program to other businesses and other loyalty programs in which case Points earned and JOURNIE Rewards Benefit redemptions will apply in relation to such other businesses and/or loyalty programs according to the Program Terms and Conditions revised in consideration of changes that may be necessary due to the nature of those businesses and/or loyalty programs and how they relate to the Program. The revised Terms and Conditions will appear on the JOURNIE Rewards website at Journie.ca and supersede the previous version of the Terms and Conditions once posted on the JOURNIE website at Journie.ca.

This Program and these terms and conditions shall be governed by and construed in accordance with the laws of the Province in which the Participant resides, and the federal laws of Canada applicable therein. Any dispute arising hereunder shall be adjudicated solely in the applicable court in the Province noted above.

CONTACTS

You may contact Parkland at any time in relation to any matter related to the Program using the following methods:

  • By email to customercare@journie.ca [FRANCAIS: serviceclients@journie.ca]
  • By telephone to JOURNIE Rewards Customer Service at the following telephone number 1-833-JOURNIE or 1-833-568-7643
  • By mail to the following address:
    • JOURNIE Rewards Customer Service
    • 6900 Maritz Drive
    • Mississauga, Ontario L5W 1L8