FREQUENTLY
ASKED QUESTIONS.

YES! There’s no cost in joining JOURNIE Rewards.

Download our JOURNIE Rewards App from the Apple App store or Google Play store and use it to register now.

If you have a few more seconds, join by picking up a JOURNIE Rewards Card at any participating station and registering your Card online at Journie.ca.

You can actually get a card wherever you’re reading this: Just download our App from the Apple App store or Google Play store and let it be your Card by entering a JOURNIE ID Code at the pump or scanning it in store—that way we’ll know it’s you every time you visit.

If you’re into having a plastic card, you can drop into any participating station and pick up a JOURNIE Rewards Card. Then, all you have to do is register your Card at journie.ca to officially join the program, so you can start earning Points, reaching Rewards and saving on fuel.

If you’re a Canadian resident over the age of 16, you can get a JOURNIE Rewards Card.

App? Plastic? They’re both easy.

Just swipe your physical card at the pump or in store before payment.

App-wise, you can open a JOURNIE ID code in the App and enter at the pump, or simply scan it in store.

Only one Card can be used per JOURNIE Rewards account holder, sorry.

You’ll see our Password Trouble links in your App or at Journie.ca—just follow the steps from there or edit your profile to update your password at any time.

Please update your address in your App, or in your profile at Journie.ca, as soon as you get a chance.

Track down your profile in your App or head to your profile at Journie.ca.

It’s all about ensuring we’re sending you offers that are customized just for you. For more info., our Privacy Policy is available.

This could be a case of your Spam folder trying to keep you from our messages, so we’d check there first.

Then, you can make sure you’ve said “Yes” to emails in your App profile or at Journie.ca.

If neither of those help, please call us at 1-833-JOURNIE (568-7643).

You can find where you initially said “Yes” to emails in your App or at Journie.ca and update your subscription preference there.

Please note if you unsubscribe you’ll have to check the App or website yourself to see any new reward choices that may become available to you.

If you’re still interested in notifications, just not emails, you can register for those in our JOURNIE Rewards App.

From the moment you register in our App or register your Card at Journie.ca, you can earn JOURNIE Points lots of ways.

It’s as simple as entering your JOURNIE ID Code (from your JOURNIE Rewards App which you can download on your iOS or Android device) at our pumps or scanning it in store at participating locations. A JOURNIE Rewards Card works, too: Simply swipe it at the pump or in store, again, at participating locations.

You’ll earn 1 Point per litre every time you refuel with us, and 2 Points for every $1 you spend on qualifying items in our participating Stores (which means on pretty much everything).

You will be able to earn JOURNIE Points at participating Chevron, Ultramar and Pioneer locations. For a complete station listing, click here.

You’ll be able to earn points on fuel purchases wherever JOURNIE Rewards are offered, but some stores can’t offer points when you buy in-store merch.

Click here to see a list of participating JOURNIE Rewards locations. Stores that offer points on in-store merchandise can be identified by a check mark.

If you are a Canadian resident and over the age of 16, you can register via our App or with a Plastic Card at Journie.ca.

Instantly, your JOURNIE Points are updated almost immediately.

An account that doesn’t accumulate JOURNIE Points or obtain any rewards for longer than 12 months is deemed inactive. It’s then suspended, and if there’s no activity for 60 days after that, the account gets closed and any and all JOURNIE Points are lost.

An update on your JOURNIE Points is always available on your JOURNIE App which you can download on your iOS or Android device or when you log in to Journie.ca. Your points are also available on your receipt.

Points cannot be earned for the purchase of the following items/services: natural gas, alcohol, tobacco purchases, gift cards, prepaid long-distance cards, prepaid cellular cards, bill payments, items that are excluded by law, and other items specified by Parkland as exclusions from time to time.

You earn toward a Fuel Discount every 300 JOURNIE Points. Once you reach it, it’s automatically applied the next time you refuel with us, and you automatically start earning toward 300 Points again—and your next Fuel Discount.

Unfortunately, JOURNIE Points have no cash value and Points cannot be exchanged for cash.

Every time you earn 300 JOURNIE Points, you’re all set to receive a Fuel Discount.

The next time you fill up at one of our pilot Locations, just open a JOURNIE ID Code in our App and enter it at the pump or scan it in store – or swipe your Card at the pump or in-store – and your Fuel Discount will automatically be applied for that transaction. Keep in mind—your Discount is available for one transaction only.

Only one Card can be used per JOURNIE Rewards account holder, per validated email address.

Within 30 days from the date of the transaction on the receipt, you can email us a copy of your receipt to customercare@journie.ca, and we can look into your request for retroactive points. If you are unable to email us, then you can contact us at 1-833-JOURNIE (568-7643) and we will be happy to assist you.

On your way to your Fuel Discount, you’ll get to choose a Reward once you’ve passed 75 JOURNIE Points, and again once you go by 150 Points, every 300 Points you’ll reach your Fuel Discount, too.

This calls for a 1-2-3:

1. Confirm your Reward choice online or in your App and pop by one of our participating stores.
2. Pick up your qualifying product(s) within 30 days.
3. Scan your registered Card or App at checkout and enjoy!

You’ll see your Reward reflected while you make your purchase.

You can pick up Rewards and enjoy Fuel Discounts at all participating Chevron, Ultramar and Pioneer locations. For a complete station listing, click here.

Each offer expires within 30 days of the moment you confirm your Reward choice.

Fuel Discounts must be obtained within 30 days from the day they are reached.

Check the Rewards screen in your App which you can download on your iOS or Android device, or head to your home for Rewards at Journie.ca.

Unfortunately, no you cannot re-choose your reward.

We’ll happily try to sort this out with you through our Contact Us feature or at 1-833-JOURNIE (568-7643).

Until November 17th, 2020, members who buy premium fuel grades at participating stations will be awarded double (2x) the JOURNIE Rewards Points. Linked CIBC cardholders who buy premium fuel grades and pay with a linked CIBC card will be awarded triple (3x) the JOURNIE Rewards points during the promotional period. Up to 150L per fill-up. Eligible grades of gasoline include: Pioneer Gold (Octane 89) or Platinum (Octane 91) grade of gasoline, Ultramar Plus (Octane 89) or Supreme (Octane 91) grade of gasoline, or Chevron Plus (Octane 89), Supreme (Octane 91) or Supreme Plus (Octane 94).

For a limited time, 75 Bonus Points will be awarded to those members who complete registration and/or validate their JOURNIE account during the promotion period. This promotion may be terminated at any time.

For a limited time, 75 Bonus Points will be awarded to those members who opt in for email communication. Opt-in Bonus is only issued one time per customer. This promotion may be terminated at any time.

For a limited time, 150 JOURNIE Rewards Points will be added to your registered JOURNIE account when you link your eligible CIBC debit or credit cards. Visit cibc.com/journie to link your cards now, and to read the full program terms and conditions.

For a limited time, in addition to the 75 points you will receive for registering into JOURNIE Rewards, you will also receive an additional 75 points if you register via the JOURNIE Rewards Mobile App. Points are added instantly, upon completion of registration in the App. This offer applies for new registrations only, and the promotion may be terminated at any time.

No, this is not a new credit card.
JOURNIE Rewards is a loyalty program where members enjoy fuel discounts and free convenience store items at participating Chevron, Ultramar and Pioneer gas stations in Canada. CIBC is partnering with JOURNIE Rewards to offer CIBC clients with additional fuel discounts.

For a limited time, apply for a CIBC Dividend^® Platinum Visa* Card to get 10% cash back for the first 4 statements (up to $2,000 net purchases) and a first-year annual fee rebate. That’s on top of your 3¢/L off when paying with your CIBC linked card and JOURNIE Rewards card or app at time of purchase. Learn more at www.cibc.com/journieoffer.

To save 3¢ per litre automatically every time you fill up:

Go to cibc.com/journie and link your JOURNIE Rewards account with your eligible CIBC debit or credit card.

Make sure your registered JOURNIE account (card or App) and linked CIBC card (or mobile wallet) are part of the transaction to receive your 3¢ per litre discount up to 100 Litres at the pump or in store.

The JOURNIE Rewards and CIBC credit or debit cards need to be linked in order for you to receive 3¢ off per litre discount and be able to top that with a JOURNIE 7¢ off per litre offer when you reach 300 points threshold.

Make sure your registered JOURNIE account (card or App) and CIBC card (or mobile wallet) are part of the transaction to receive your per litre discount at the pump or in store.

As a personal client, you can link JOURNIE Rewards with any of your CIBC debit cards or credit cards.

Unfortunately, Business and U.S. Dollar credit cards are not eligible at this time.

Visit cibc.com/journie, click on “Link my cards with JOURNIE Rewards” and sign-on using your CIBC online or mobile banking credentials. Enter your 16-digit JOURNIE Rewards card number, select the box to agree to the program terms and conditions and click continue. A message will be displayed to confirm that the link was successful.

Unfortunately, you can only save 3 cents per litre at the time of your fuel purchase, by presenting your Journie Rewards card or App and by paying with your linked – and eligible – CIBC card (or mobile wallet). We cannot retroactively apply your 3¢/L discount.

Unfortunately, You can only save 3 cents per litre at the time of your fuel purchase, by presenting your Journie Rewards card or App and by paying with your linked – and eligible – CIBC card (or mobile wallet). We cannot retroactively apply your 3¢/L discount.

For a limited time, 150 JOURNIE Rewards Points will be added to your registered JOURNIE account when you link your eligible CIBC debit or credit cards. Visit cibc.com/journie to link your cards now, and to read the full program terms and conditions.

JOURNIE Rewards for home heating and business that was originally planned for the Fall has been impacted by COVID-19’s disruption to our business. Our priorities remain to safely deliver to our customers, while serving our communities with meaningful customer service programs.

Bonus Bucks customers who become fully registered JOURNIE Rewards members will receive 300 Bonus Points. In addition to this offer, any Bonus Bucks customers with a balance of $100 or more on their Bonus Bucks card, can do a one-time transfer of their balance to a Pioneer Gift Card in-store at any participating Pioneer station. Both offers are valid from September 14 – October 31, 2020.

Download the JOURNIE Rewards app or pick-up a JOURNIE card in-store and register at Journie.ca. When registering for JOURNIE be sure to enter your 16-digit Bonus Bucks card number in the promo code field on Journie.ca or in the JOURNIE app.

Bonus Bucks transition customers will also receive the everyday JOURNIE Rewards points and bonusing offers in addition to the Bonus Bucks 300 bonus points transition offer.

The Bonus Bucks program is being replaced by JOURNIE Rewards, a new program with greater value, fuel discounts and free rewards. The Bonus Bucks program will be ending on October 31, 2020.

As of October 31, 2020, customers will no longer be able to redeem their Bonus Bucks and any remaining balance will no longer be valid.

Once you have redeemed your existing balance and used your Bonus Bucks card to register for JOURNIE Rewards (by entering the Bonus Bucks card in the promo code field) you can simply dispose of your Bonus Bucks card.

Yes, this 300 Bonus points offer does apply to Fleet Bonus Bucks drivers. Individual Fleet drivers can download the JOURNIE Rewards app or pick-up a JOURNIE card in-store and register at Journie.ca. When registering for JOURNIE be sure to enter your 16-digit Bonus Bucks card number in the promo code field on Journie.ca or in the JOURNIE app.

Fleet Bonus Bucks account owners will be able to transfer a balance of $100 or more to a Pioneer Gift Card. This only applies to Fleet Bonus Bucks accounts and not individual Bonus Bucks cards held by drivers. Fleet Bonus Bucks account owners can do a one-time transfer of their balance to a Pioneer Gift Card in-store at any participating Pioneer station.

The Bonus Bucks transition period begins on September 14 and runs to October 31, 2020. After that the Bonus Bucks program will no longer be available at participating Pioneer locations.

No, Bucks cards are no longer available at participating stations.

No, the Bonus Bucks card number can only be used once as a promo code to get the JOURNIE.ca transition offer.

They can contact a JOURNIE Rewards customer service representative at 1-833-JOURNIE (568-7643). The service representative will be able to enter the cardholders’ Bonus Bucks card number into the promo code section if one was not entered during the initial enrollment. If a customer has made a mistake while entering their Bonus Bucks card number during the initial enrollment, the JOURNIE Rewards customer service representative will be able to update the Bonus Bucks promo code as long as the customer has not make a purchase and received their Bonus Bucks CPL discount offer.

We definitely appreciate your enthusiasm, presently you can earn JOURNIE Points only at participating Pioneer locations and it is in the works for Chevron and Ultramar.

As of right now, no. JOURNIE Rewards is only available on retail purchases for the time being.