FREQUENTLY
ASKED QUESTIONS.

YES! There’s no cost in joining JOURNIE Rewards.

Download our JOURNIE Rewards App from the Apple App store or Google Play store and use it to register now.

If you have a few more seconds, join by picking up a JOURNIE Rewards Card at any participating station and registering your Card online at Journie.ca.

You can actually get a card wherever you’re reading this: Just download our App from the Apple App store or Google Play store and let it be your Card by entering a JOURNIE ID Code at the pump or scanning it in store—that way we’ll know it’s you every time you visit.

If you’re into having a plastic card, you can drop into any participating station and pick up a JOURNIE Rewards Card. Then, all you have to do is register your Card at journie.ca to officially join the program, so you can start earning Points, reaching Rewards and saving on fuel.

If you’re a Canadian resident over the age of 16, you can get a JOURNIE Rewards Card.

App? Plastic? They’re both easy.

Just swipe your physical card at the pump or in store before payment.

App-wise, you can open a JOURNIE ID code in the App and enter at the pump, or simply scan it in store.

Only one Card can be used per JOURNIE Rewards account holder, sorry.

You’ll see our Password Trouble links in your App or at Journie.ca—just follow the steps from there or edit your profile to update your password at any time.

Please update your address in your App, or in your profile at Journie.ca, as soon as you get a chance.

Track down your profile in your App or head to your profile at Journie.ca.

It’s all about ensuring we’re sending you offers that are customized just for you. For more info., our Privacy Policy is available.

This could be a case of your Spam folder trying to keep you from our messages, so we’d check there first.

Then, you can make sure you’ve said “Yes” to emails in your App profile or at Journie.ca.

If neither of those help, please call us at 1-833-JOURNIE (568-7643).

You can find where you initially said “Yes” to emails in your App or at Journie.ca and update your subscription preference there.

Please note if you unsubscribe you’ll have to check the App or website yourself to see any new reward choices that may become available to you.

If you’re still interested in notifications, just not emails, you can register for those in our JOURNIE Rewards App.

From the moment you register in our App or register your Card at Journie.ca, you can earn JOURNIE Points lots of ways.

It’s as simple as entering your JOURNIE ID Code (from your JOURNIE Rewards App which you can download on your iOS or Android device) at our pumps or scanning it in store at participating locations. A JOURNIE Rewards Card works, too: Simply swipe it at the pump or in store, again, at participating locations.

You’ll earn 1 Point per litre every time you refuel with us, and 2 Points for every $1 you spend on qualifying items in our participating Stores (which means on pretty much everything).

You will be able to earn JOURNIE Points at participating Chevron, Ultramar and Pioneer locations. For a complete station listing, click here.

You’ll be able to earn points on fuel purchases wherever JOURNIE Rewards are offered, but some stores can’t offer points when you buy in-store merch.

Click here to see a list of participating JOURNIE Rewards locations. Stores that offer points on in-store merchandise can be identified by a check mark.

If you are a Canadian resident and over the age of 16, you can register via our App or with a Plastic Card at Journie.ca.

Instantly, your JOURNIE Points are updated almost immediately.

An account that doesn’t accumulate JOURNIE Points or obtain any rewards for longer than 12 months is deemed inactive. It’s then suspended, and if there’s no activity for 60 days after that, the account gets closed and any and all JOURNIE Points are lost.

An update on your JOURNIE Points is always available on your JOURNIE App which you can download on your iOS or Android device or when you log in to Journie.ca. Your points are also available on your receipt.

Points cannot be earned for the purchase of the following items/services: natural gas, alcohol, tobacco purchases, gift cards, prepaid long-distance cards, prepaid cellular cards, bill payments, items that are excluded by law, and other items specified by Parkland as exclusions from time to time.

You earn toward a Fuel Discount every 300 JOURNIE Points. Once you reach it, it’s automatically applied the next time you refuel with us, and you automatically start earning toward 300 Points again—and your next Fuel Discount.

Unfortunately, JOURNIE Points have no cash value and Points cannot be exchanged for cash.

Every time you earn 300 JOURNIE Points, you’re all set to receive a Fuel Discount.

The next time you fill up at one of our pilot Locations, just open a JOURNIE ID Code in our App and enter it at the pump or scan it in store – or swipe your Card at the pump or in-store – and your Fuel Discount will automatically be applied for that transaction. Keep in mind—your Discount is available for one transaction only.

Only one Card can be used per JOURNIE Rewards account holder, per validated email address.

Within 30 days from the date of the transaction on the receipt, you can email us a copy of your receipt to customercare@journie.ca, and we can look into your request for retroactive points. If you are unable to email us, then you can contact us at 1-833-JOURNIE (568-7643) and we will be happy to assist you.

On your way to your Fuel Discount, you’ll get to choose a Reward once you’ve passed 75 JOURNIE Points, and again once you go by 150 Points, every 300 Points you’ll reach your Fuel Discount, too.

This calls for a 1-2-3:

1. Confirm your Reward choice online or in your App and pop by one of our participating stores.
2. Pick up your qualifying product(s) within 30 days.
3. Scan your registered Card or App at checkout and enjoy!

You’ll see your Reward reflected while you make your purchase.

You can pick up Rewards and enjoy Fuel Discounts at all participating Chevron, Ultramar and Pioneer locations. For a complete station listing, click here.

Each offer expires within 30 days of the moment you confirm your Reward choice.

Fuel Discounts must be obtained within 30 days from the day they are reached.

Check the Rewards screen in your App which you can download on your iOS or Android device, or head to your home for Rewards at Journie.ca.

Unfortunately, no you cannot re-choose your reward.

We’ll happily try to sort this out with you through our Contact Us feature or at 1-833-JOURNIE (568-7643).

From January 13th – August 31st, 2020, 75 Bonus Points will be awarded to those members who complete registration and/or validate their JOURNIE account during the promotion period. This promotion may be terminated at any time.

From January 13th – August 31st, 2020, 75 Bonus Points will be awarded to those members who opt in for email communication while registering their JOURNIE account. Opt-in Bonus is only issued one time per customer. This promotion may be terminated at any time.

From January 13th – August 31st, 2020, 150 JOURNIE Rewards Points will be added to your registered JOURNIE account when you link your eligible CIBC debit or credit cards. Visit cibc.com/journie to link your cards now, and to read the full program terms and conditions.

From June 9th to August 31st, 2020, in addition to the 75 points you will receive for registering into JOURNIE Rewards, you will also receive an additional 75 points if you register via the JOURNIE Rewards Mobile App. Points are added instantly, upon completion of registration in the App. This offer applies for new registrations only, and the promotion may be terminated at any time.

No, this is not a new credit card.
JOURNIE Rewards is a loyalty program where members enjoy fuel discounts and free convenience store items at participating Chevron, Ultramar and Pioneer gas stations in Canada. CIBC is partnering with JOURNIE Rewards to offer CIBC clients with additional fuel discounts.

To save 3¢ per litre automatically every time you fill up:

Go to cibc.com/journie and link your JOURNIE Rewards account with your eligible CIBC debit or credit card.

Make sure your registered JOURNIE account (card or App) and linked CIBC card (or mobile wallet) are part of the transaction to receive your 3¢ per litre discount up to 100 Litres at the pump or in store.

The JOURNIE Rewards and CIBC credit or debit cards need to be linked in order for you to receive 3¢ off per litre discount and be able to top that with a JOURNIE 7¢ off per litre offer when you reach 300 points threshold.

Make sure your registered JOURNIE account (card or App) and CIBC card (or mobile wallet) are part of the transaction to receive your per litre discount at the pump or in store.

As a personal client, you can link JOURNIE Rewards with any of your CIBC debit cards or credit cards.

Unfortunately, Business and U.S. Dollar credit cards are not eligible at this time.

Visit cibc.com/journie, click on “Link my cards with JOURNIE Rewards” and sign-on using your CIBC online or mobile banking credentials. Enter your 16-digit JOURNIE Rewards card number, select the box to agree to the program terms and conditions and click continue. A message will be displayed to confirm that the link was successful.

Unfortunately, you can only save 3 cents per litre at the time of your fuel purchase, by presenting your Journie Rewards card or App and by paying with your linked – and eligible – CIBC card (or mobile wallet). We cannot retroactively apply your 3¢/L discount.

Unfortunately, You can only save 3 cents per litre at the time of your fuel purchase, by presenting your Journie Rewards card or App and by paying with your linked – and eligible – CIBC card (or mobile wallet). We cannot retroactively apply your 3¢/L discount.

From January 13th – August 31st 2020, 150 JOURNIE Rewards Points will be added to your registered JOURNIE account when you link your eligible CIBC debit or credit cards. Visit cibc.com/journie to link your cards now, and to read the full program terms and conditions.

JOURNIE Rewards for home heating and business that was originally planned for the Fall has been impacted by COVID-19’s disruption to our business. Our priorities remain to safely deliver to our customers, while serving our communities with meaningful customer service programs.

Once JOURNIE Rewards has officially launched, you will no longer be able to earn Bonus Bucks.

There’s still plenty of time to use your Bonus Bucks. Just visit any Pioneer location until October 31st, 2020 to redeem.

Trade in your ValuMax card for a JOURNIE Rewards card to receive 2 cents per litre on every fill up (up to 1,000L per account maximum). The offer is valid from June 23 – August 31, 2020.

Download the JOURNIE Rewards App or pick-up a JOURNIE card in-store and register at Journie.ca. When registering for JOURNIE be sure to enter your 16-digit ValuMax card number (found on the front of your ValuMax card) in the promo code field on Journie.ca or the JOURNIE app.

You can contact a JOURNIE Rewards customer service representative at 1-833-JOURNIE (568-7643), who will be able to add your ValuMax card number to your JOURNIE Rewards account. Once this is completed you will be eligible to receive the ValuMax CPL discount offer for future fuel transactions (during the promotion period).

ValuMax transition customers will also receive the everyday JOURNIE Rewards points and bonusing offers in addition to the ValuMax transition 2 cents per litre savings.

The ValuMax program is being replaced by JOURNIE Rewards, a new program with greater value, fuel discounts and free rewards. The ValuMax program will be ending on August 31, 2020.

Once you have used your ValuMax card to register for JOURNIE Rewards (by entering the ValuMax card in the promo code field) you can simply dispose of your ValuMax card.

No, you can either use your ValuMax card or JOURNIE Rewards card during the transition offer period. As of June 23, 2020, ValuMax cards will no longer be distributed at Ultramar locations.

Once the ValuMax program ends, so will the Double Earning Days and Car Wash promotions. You’ll instead enjoy the great value and benefits that JOURNIE Rewards offers!

The ValuMax transition period begins on June 23 - August 31, 2020. After that the ValuMax program will no longer be available at participating Ultramar locations.

No, once JOURNIE Rewards launches on June 23, 2020, ValuMax cards will no longer be available at participating stations.

No, the ValuMax card number can only be used once as a promo code to get the JOURNIE.ca transition offer.

We definitely appreciate your enthusiasm, presently you can earn JOURNIE Points only at participating Pioneer locations and it is in the works for Chevron and Ultramar.

As of right now, no. JOURNIE Rewards is only available on retail purchases for the time being.

The contest starts July 29 - for a period of 6 weeks - and ends September 8, 2020.

The Contest is open to fully enrolled members of the JOURNIE Rewards program of British Columbia, Alberta, Ontario, Quebec, Newfoundland & Labrador, Nova Scotia, New Brunswick and Prince Edward Island who have reached the age of majority in their province of residence.

Download the JOURNIE Rewards App from the Apple App store or Google Play store and use it to register now. Or, join by picking up a JOURNIE Rewards Card at any participating station and registering your Card online at Journie.ca.

No. JOURNIE members who would like to enter the Contest must first confirm their consent to participate in the Contest. They can do so by visiting Journie.ca/fuelyoursummer and follow the instructions.

Once a member confirms their consent to participate:

• They will obtain (1) entry for the next weekly draw each time they swipe/scan their JOURNIE Rewards card during an eligible purchase.
• They will obtain (2) entries for the next weekly draw each time they swipe/scan their JOURNIE Rewards card and a linked CIBC card during an eligible purchase.
• There is a limit of one (1) participation per JOURNIE Rewards member per day.
• Entries are only valid for the next applicable weekly draw during the Contest Period.

For example:

1. John goes to his local Pioneer/On the Run store and purchases 28 L of fuel and scans his JOURNIE Rewards card. He comes back the same day to purchase milk and swipes his JOURNIE Rewards card. He will have obtained one (1) entry on that day.
2. Max goes to his local Chevron/Town Pantry and purchases milk before getting home. He scans his JOURNIE Rewards app. He will have obtained one (1) entry on that day.
3. Mary goes to her local Ultramar station to purchase 50 L of fuel on Monday, scans her JOURNIE Rewards card and pays with a linked CIBC card. She will have obtained two (2) entries on that day.
4. Mary goes to a Pioneer station near her office the same day to purchase 50 L of fuel, scans her JOURNIE Rewards card and pays with a linked CIBC card. She will not obtain additional entries on that day because she already reached the daily limit of one (1) participation per day.

An eligible purchase is a purchase a JOURNIE member would obtain points on; it’s a purchase that includes fuel and/or qualifying convenience store items in participating c-stores. Qualifying convenience store purchases exclude gift cards, tobacco & alcohol item(s).

You can email a copy of your receipt to customercare@journie.ca the same day as the purchase to qualify for the weekly draw and a customer representative will look into your request for retroactive points and for the entry. If you are unable to email them, you can contact a JOURNIE customer representative at 1-833-JOURNIE (568-7643).

Yes. You can enter the contest by sending an email to promotions@journie.ca with "Fuel Your Summer Contest" as the subject line and include your full name and JOURNIE Rewards membership card number. Participants with a JOURNIE Rewards account linked to a CIBC account will obtain two (2) entries for the next weekly draw during the Contest Period. Participants with a JOURNIE Rewards account not linked to a CIBC account will obtain one (1) entry for the next weekly draw during the Contest Period. JOURNIE Rewards members can submit a maximum of one (1) email per day.

No. There is a limit of one (1) participation per JOURNIE Rewards member per day, regardless of method of entry.

Yes. A JOURNIE member that doesn’t hold a CIBC product can double their total weekly entries. They must print their first name, last name, email address, telephone number, complete mailing address (including postal code), JOURNIE Rewards card number and signature on a plain white piece of paper (no larger than 8.5 by 11 inches), scan it and email it to promotions@journie.ca with “Double my entries-CIBC” as the subject line. The JOURNIE member also needs to express their wish to participate in Doubling Your Entries by indicating it in the body of the email. There is a limit of one (1) Double Your Entries per contestant permitted (regardless of method of participation) per weekly draw.

There are a total of thirty (30) Grand Prizes to be won, each consisting of $1,000 worth of gift cards which will be awarded as four (4) fuel branded gift cards worth $250 each. Each winner will be able to select between Chevron, Pioneer or Ultramar fuel gift cards. The four (4) gift cards must be from the same fuel supplier.

No. Prizes must be accepted as such, without possibility of substitution.

A contestant cannot win more than one (1) Grand Prize per week but can win more than one (1) Grand Prize during the Contest Period by participating in the following weekly draw (or draws).

Five (5) Grand Prizes will be awarded each week in accordance to the detailed schedule below highlighting the first and last day of each weekly draw as well as the time of the draw.

Yes. A list of the winners will be available at Journie.ca/fuelyoursummer and will be updated weekly.

A JOURNIE member that was randomly chosen in a weekly draw will be contacted by email, at the email address they used to register for JOURNIE Rewards. They will have 48 hours to respond. They will need to sign a declaration and liability waiver form within five (5) days of its receipt.