FREQUENTLY
ASKED QUESTIONS.

You can actually get a card wherever you’re reading this: Just download our App from the Apple App store or Google Play store and let it be your Card by entering a JOURNIE ID Code at the pump or scanning it in store—that way we’ll know it’s you every time you visit.

If you’re into having a plastic card, you can drop into any participating Pioneer, Fas Gas, Ultramar or Chevron station and pick up a JOURNIE Rewards Card. Then, all you have to do is register your Card at journie.ca to officially join the program, so you can start earning Points, reaching Rewards and saving on fuel.

If you’re a Canadian resident over the age of 16, you can get a JOURNIE Rewards Card.

App? Plastic? They’re both easy.

Just swipe your physical card at the pump or in store before payment.

App-wise, you can open a JOURNIE ID code in the App and enter at the pump, or simply scan it in store.

Only one Card can be used per JOURNIE Rewards account holder, sorry.

You’ll see our forgot password links in your App or at Journie.ca—just follow the steps from there or edit your profile to update your password at any time.

Please update your address in your App, or in your profile at Journie.ca, as soon as you get a chance.

Track down your profile in your App or head to your profile at Journie.ca.

It’s all about ensuring we’re sending you offers that are customized just for you. For more info., our Privacy Policy is available.

This could be a case of your Spam folder trying to keep you from our messages, so we’d check there first.

Then, you can make sure you’ve said “Yes” to emails in your App profile or at Journie.ca.

If neither of those help, please call us at 1-833-JOURNIE (568-7643).

You can find where you initially said “Yes” to emails in your App or at Journie.ca and update your subscription preference there.

Please note if you unsubscribe you’ll have to check the App or website yourself to see any new reward choices that may become available to you.

If you’re still interested in notifications, just not emails, you can register for those in our JOURNIE Rewards App.

From the moment you register in our App or register your Card at Journie.ca, you can earn JOURNIE Points lots of ways.

It’s as simple as entering your JOURNIE ID Code (from your JOURNIE Rewards App which you can download on your iOS or Android device) at our pumps or scanning it in store at participating locations. A JOURNIE Rewards Card works, too: Simply swipe it at the pump or in store, again, at participating locations.

You’ll earn 1 Point per litre every time you refuel with us, and 2 Points for every $1 you spend on qualifying items in our participating Stores (which means on pretty much everything).

You will be able to earn JOURNIE Points at participating Pioneer, Fas Gas, Ultramar and Chevron locations. For a complete station listing, click here.

You’ll be able to earn points on fuel purchases wherever JOURNIE Rewards are offered, but some stores can’t offer points when you buy in-store merch.

Click here to see a list of participating JOURNIE Rewards locations. Stores that offer points on in-store merchandise can be identified by a check mark.

If you are a Canadian resident and over the age of 16, you can register via our App or with a Plastic Card at Journie.ca.

Instantly, your JOURNIE Points are updated almost immediately.

An account that doesn’t accumulate JOURNIE Points or obtain any rewards for longer than 12 months is deemed inactive. It’s then suspended, and if there’s no activity for 60 days after that, the account gets closed and any and all JOURNIE Points are lost.

An update on your JOURNIE Points is always available on your JOURNIE App which you can download on your iOS or Android device or when you log in to Journie.ca. Your points are also available on your receipt. Remember, you never lose points, your account simply resets to 0 and starts counting again every time you pass 300 Points.

Points cannot be earned for the purchase of the following items/services: natural gas, alcohol, tobacco purchases, gift cards, prepaid long-distance cards, prepaid cellular cards, bill payments, items that are excluded by law, and other items specified by Parkland as exclusions from time to time.

300 JOURNIE Points is the most you’ll ever see in your account. Why? Because every time you reach 300 JOURNIE Points your Fuel Discount is automatically applied the next time you refuel with us. Your earning cycle then restarts and your excess points carry over as you start earning toward 300 Points again—and your next Fuel Discount! Along the way you’ll unlock rewards at 75 Points and 150 Points. Claiming those rewards never takes away from your Points total, you simply keep tracking toward 300.

Unfortunately, JOURNIE Points have no cash value and Points cannot be exchanged for cash.

Every time you earn 300 JOURNIE Points, you’re all set to receive a Fuel Discount, which is automatically applied to the first 100 litres of your next fill-up.

The next time you fill up at one of our participating locations, just open a JOURNIE ID Code in our App and enter it at the pump or scan it in store – or swipe your Card at the pump or in-store – and your Fuel Discount will automatically be applied for that transaction. Keep in mind—your Discount is available for one transaction only and only for a maximum of 100 litres.

Only one Card can be used per JOURNIE Rewards account holder, per validated email address.

Within 30 days from the date of the transaction on the receipt, you can email us a copy of your receipt to customercare@journie.ca, and we can look into your request for retroactive points. If you are unable to email us, then you can contact us at 1-833-JOURNIE (568-7643) and we will be happy to assist you.

Every 300 Points you’ll be awarded a Fuel Discount, to be applied automatically on the first 100 litres of your next fill-up. Then, you’ll see your points balance reset and begin counting toward 300 points and your next Fuel Discount. Every time, on your way to your Fuel Discount, you’ll get to choose a Reward twice, without having to give up any of your points. At 75 JOURNIE Points, you unlock your first Reward, and you unlock a Reward again at 150 Points. Choosing Rewards does not take away from your progress, as your points remain even when you claim a Reward, and simply keep counting toward the 300-point Fuel Discount threshold.

No. Your Rewards are unlocked automatically as you pass the 75 point and 150 point thresholds. They’re yours to choose and enjoying them will not impact your progress toward 300 points and your Fuel Discount. Once you pass 300 points, your balance will reset and start counting toward 300 points and your next Fuel Discount, but that should be the only time you see your points balance drop.

You unlock your 7¢/L Fuel Discount every time you pass 300 JOURNIE Points. Then, you automatically save on your next fill-up. You can save on a maximum of 100 litres per Fuel Discount.

Once you are eligible for a reward at 75 points and 150 points, you need to complete the following steps to receive your reward:

1. Select your Reward choice by logging into your account on Journie.ca, or in your App. You must make a Reward selection within 7 days.


2. You can then pick up your qualifying product(s) within 30 days from the day they were selected, at one of our participating locations.


3. Scan your registered Card or App at checkout and enjoy!

You’ll see your Reward reflected while you make your purchase, and picking up your Reward won’t take away from your Points, as you continue tracking toward 300 Points and your next Fuel Discount.

Your Fuel discount is automatically unlocked with no selection required, and gets applied to your next fill-up. Fuel discounts must be obtained within 30 days from the day they were reached.

You can pick up Rewards and enjoy Fuel Discounts at all participating Pioneer, Fas Gas, Ultramar and Chevron locations. For a complete station listing, click here.

Each offer expires within 30 days of the moment you confirm your Reward choice.

Fuel Discounts must be obtained within 30 days from the day they are reached.

Check the Rewards screen in your App which you can download on your iOS or Android device, or head to your home for Rewards at Journie.ca.

Unfortunately, no you cannot re-choose your reward.

We’ll happily try to sort this out with you through our Contact Us feature or at 1-833-JOURNIE (568-7643).

All pay at the pump transactions are automatically pre-authorized for $200 (may vary by site) unless another amount is selected on the “select fill to amount” screen. The term “pre-authorize” means that your financial institution (not Pioneer, Fas Gas, Ultramar, Chevron or JOURNIE Rewards) will hold the amount of funds that you select at the pump (regardless of how much you pump), until they receive the actual completion amount. In some cases this can take up to 48 hours. As an example, if you select an amount of $50 to fuel but only pump $30, you will be pre-authorized by your financial institution for $50, and that amount will be held until the financial institution receives the completion amount of $30. If you do not select an amount at the pump, you will automatically be pre-authorized for $200, and that amount will be held by your financial institution until the final amount is received. You will see your JOURNIE Rewards discount once the financial institution receives the completion amount.

For a limited time starting April 22, 2021, after you’ve successfully submitted your CanaDream Promo Code in the JOURNIE Rewards App, or at Journie.ca, you’ll receive 2¢ per litre off every fuel purchase, as long as you present your JOURNIE Rewards card or app at time of purchase and your transaction occurs within the beginning and end dates specified in your CanaDream RV rental agreement.

Beginning April 22, 2021. Customers who confirm their JOURNIE Rewards membership at the time of booking will receive a discount of 5% off the vehicule rental charge of their CanaDream RV reservation. Visit CanaDream for full details.

For a limited time, 75 Bonus Points will be awarded to those members who complete registration and/or validate their JOURNIE account during the promotion period. This promotion may be terminated at any time.

For a limited time, 75 Bonus Points will be awarded to those members who opt in for email communication. Opt-in Bonus is only issued one time per customer. This promotion may be terminated at any time.

For a limited time, 150 JOURNIE Rewards Points will be added to your registered JOURNIE account when you link your eligible CIBC debit or credit cards. Visit cibc.com/journie to link your cards now, and to read the full program terms and conditions.

For a limited time, in addition to the 75 points you will receive for registering into JOURNIE Rewards, you will also receive an additional 75 points if you register via the JOURNIE Rewards Mobile App. Points are added instantly, upon completion of registration in the App. This offer applies for new registrations only, and the promotion may be terminated at any time.

Yes, registering for JOURNIE Rewards is the only way to access your offer—fortunately, there are 3 ways you can easily register right away:

App
Download our JOURNIE Rewards App from the Apple App store or Google Play store and use it to register now.

OR

Plastic Card
Pick up a JOURNIE Rewards Card at any participating Pioneer, Fas Gas, Ultramar or Chevron station, or use the number on your current Card, and register your Card online at Journie.ca.

OR

Journie.ca
Register right away on our website, then choose to download our app – or request a plastic card through the link your profile – at any point down the road.

Your 10¢/L Fuel Discount is loaded as soon as you enter the code successfully before May 1, 2022, and you can use it up to a year from the day you entered it or up to a maximum of $200 in savings, whichever occurs first. It’s automatically applied to your fuel purchases at any participating Pioneer, Fas Gas, Ultramar or Chevron station (in addition to any other fuel savings for which you qualify and up to 100 L)—as long as you present your JOURNIE Rewards app or card.

You should see your discount details under MY OFFERS when you log in to your account through your app or Journie.ca.

Yes, being fully registered for JOURNIE Rewards is the only way to load and access your offer, so be sure to confirm your email address to complete your registration. All it takes is one click in the email you receive at the end of your registration process.

Fortunately, there are also 3 ways you can get started right away—and even conveniently enter your winning promo code during registration:

App
Download our JOURNIE Rewards App from the Apple App store or Google Play store and use it to register now.

OR

Plastic Card
Pick up a JOURNIE Rewards Card at any participating Pioneer, Fas Gas, Ultramar or Chevron station, or use the number on your current Card, and register your Card online at Journie.ca.

OR

Journie.ca
Register right away on our website, then choose to download our app – or request a plastic card through the link your profile – at any point down the road.

If you’re not already a JOURNIE member, you can easily enter your promo code during the registration process.

Otherwise, all you have to do is log in and enter it in the promo code field at the top of your App or Journie.ca

Once you’ve entered your promo code successfully, you should see your offer details under MY OFFERS when you log in through your App or Journie.ca.

If you’re having any trouble with entering your promo code and redeeming your prize, please request assistance through our Contact Us feature.

Your 2¢/L Fuel Discount is loaded as soon as you enter the code successfully through your JOURNIE account and it’s automatically applied to the next 1,000 litres of fuel you purchase within 6 months of the day you entered your code at any participating Pioneer, Fas Gas, Ultramar or Chevron station (in addition to any other fuel savings for which you qualify)—as long as you present your JOURNIE Rewards app or card.

You should see your discount details under MY OFFERS when you log in to your account through your app or Journie.ca.

You can save with the following fuel brands at participating stations:

Pioneer
Fas Gas
Ultramar
Chevron

Getting a new chance to win every day is easy!

From July 20 – September 13, 2022, complete an eligible transaction with your JOURNIE Rewards App or card at participating locations.

Then, check your email for your link to the prize wheel. It’ll be sent to the email address in your profile.

Finally, follow the link to try your luck and see if you’re a winner! You’ll have 3 days before your spin expires.

Plus, doubling your chances to win is just as easy. Just pay with your linked CIBC card with every qualifying purchase.

You can circle back to SPIN TO WIN questions that aren’t answered on this page, or ask about access to the prize wheel, by calling 1-833-JOURNIE (568-7643).

Keep in mind that you can qualify for a maximum of 2 spins per day, bonus spins included.

If you’re sure you made a qualifying JOURNIE Rewards transaction at a participating Pioneer, Fas Gas, Ultramar or Chevron location in Canada, then please check your Junk/Spam folder for an email from journie@mail.journie.ca.

It would have been sent to the email address listed in your JOURNIE profile at the time of your qualifying transaction.

In the event you still can’t find the email, please contact 1-833-JOURNIE (568-7643).

SPIN TO WIN is exclusive to registered JOURNIE Rewards members 18 years or older in Alberta, Saskatchewan, Manitoba, Ontario, Prince Edward Island, and Quebec, and those 19 years or older in Yukon, Newfoundland and Labrador, Nova Scotia, New Brunswick and British Columbia, who are enrolled with a valid email address.

Not a member yet? Join today.

You can access the SPIN TO WIN prize wheel through the email or app notification you receive after you make your first eligible JOURNIE transaction of the day—basically anytime you pick up a chance to win.

You can get chances to win by completing an eligible transaction with your JOURNIE app or card at any participating Pioneer, Ultramar and Chevron location in Alberta, Saskatchewan, Manitoba, Ontario, Prince Edward Island, and Quebec – as long as you’re 18 years or older – and in Yukon, Newfoundland and Labrador, Nova Scotia, New Brunswick and British Columbia if you’re 19 years or older.

Every spin expires 3 days from the day you receive your link to the prize wheel in your inbox (at the email address listed in your JOURNIE profile), or when the contest ends on September 13, 2022, whichever happens first.

You can get an extra spin on the SPIN TO WIN prize wheel by using your linked CIBC card as part of your first eligible JOURNIE transaction of any given day while the contest is open.

Not linked yet? Link here.

Ready for a CIBC card to help you double your fun? Apply now.

To qualify for an extra spin, your linked CIBC card must be used as part of your qualifying transaction.

Your excitement is valid—and appreciated!

You can play SPIN TO WIN every day from July 20 – September 13, 2022, while receiving a maximum of 2 spins per day for qualifying transactions: 1 spin for any qualifying JOURNIE Rewards transaction and an extra spin for completing that transaction with a linked CIBC card.

Not linked yet? Link here.

Want a CIBC card? Apply now.

Congratulations and thanks for playing SPIN TO WIN!

Free products won at the wheel will be listed under MY OFFERS in your app or at Journie.ca and expire 30 days after the date they were won. You can pick them up just by showing your JOURNIE app or card at any participating location.

The 50¢/L Fuel Discount courtesy of CIBC will be listed under MY OFFERS in your app and will be automatically applied to the next 100 litres of fuel you purchase at participating Pioneer, Fas Gas, Ultramar, and Chevron stations in Canada within 90 days of winning.

The bonus points from Bonus Point Prizes are automatically added to your account.

For 2023 Yahama Kodiak 450 EPS SE ATVs, $1,000 gas gift cards, two-night stays at Days Inn, the $2,500 CanaDream RV Rental credit, and the Golf Canada Trip for 4 to Cape Breton Highlands Links, check the email address in your JOURNIE profile for a message detailing how to claim a prize.

For the Skullcandy Indy Evo™ True Wireless Earbuds and Chilly Moose 12L Harbour Buckets, you’ll be directed to complete a form outlining your shipping information and your prize will be shipped in the weeks following—with the intention being for all prizes to be fulfilled by December 29, 2022.

For the M&M Food Market 10$ Off Coupons, Door Dash $5 Digital Coupons, 20% Off Days Inn Bookings and $20 Skullcandy.ca Digital Promo Codes, you’ll confirm your email address prior to the prize being sent.

Since every spin expires 3 days after the date it was originally sent, it’s possible you didn’t get to the wheel before your spin expired.

If you feel that’s not the case, you can dial 1-833-JOURNIE (568-7643) for further assistance.

It’s also possible you used your JOURNIE App or card while purchasing products on which you cannot earn spins. In that instance, your transaction would be deemed ineligible and you wouldn’t receive a spin.

Spins cannot be earned on the purchase of alcohol (except at participating locations in Quebec), tobacco purchases and/or gift cards.

As part of your SPIN TO WIN participation, a correct answer to the skill testing question is required.

You’ll have 2 attempts per day to answer correctly and your attempts reset to zero at midnight.

Because spins expire 3 days after the date you receive them, you can have up to 6 total attempts to answer the question correctly and spin for your chance to win.

On Tuesdays, present your JOURNIE App or Card at time of purchase to save 2¢/L up to a maximum of 100 litres on your diesel fill-up at participating Ultramar stations in Ontario, Québec and New Brunswick.

Remember, in order to save 2¢ per litre on Diesel Tuesdays, you must be fully registered for JOURNIE Rewards and your JOURNIE App or Card must be presented at the time of your eligible purchase at participating Ultramar stations in Ontario, Québec and New Brunswick.

Otherwise, the Diesel Tuesdays discount will not be applied.

If you are a registered JOURNIE member and think you didn’t receive the Diesel Tuesdays discount when you were supposed to, we’ll happily try to sort this out with you through our Contact Us feature or at 1-833-JOURNIE (568-7643).

On Thursdays (and Fridays in QC only), present your JOURNIE App or Card at time of purchase to save 3¢/L up to a maximum of 100 litres on your Supreme Fuel fill-up at participating Ultramar stations in Ontario and Québec.

Remember, in order to save 3¢ per litre on Supreme Thursdays (and Fridays in QC only), you must be fully registered for JOURNIE Rewards and your JOURNIE App or Card must be presented at the time of your eligible purchase at participating Ultramar stations in Ontario and Québec.

Otherwise, the Supreme Thursdays (and Fridays in QC only) discount will not be applied.

If you are a registered JOURNIE member and think you didn’t receive the Supreme Thursdays (and Fridays in QC only) discount when you were supposed to, we’ll happily try to sort this out with you through our Contact Us feature or at 1-833-JOURNIE (568-7643).

The Promotions page shows every JOURNIE Rewards promotion that’s available to you and all JOURNIE Rewards members. Meanwhile, everything listed under the My Offers page, shows you all of the special offers that are available to you because you successfully entered a unique promo code.

Not to worry. Promotions are available to every JOURNIE member, and therefore aren’t listed under My Offers. You will always be able to earn and/or save at participating locations with any promotion listed at Journie.ca/en-CA/universal-offers. My Offers is reserved for special offers that you access by entering a unique promo code.

From time to time, members may receive a special promo code from JOURNIE Rewards or one of our partners.