FREQUENTLY
ASKED QUESTIONS.

You can actually get a card wherever you’re reading this: Just download our App from the Apple App store or Google Play store and let it be your Card by entering a JOURNIE ID Code at the pump or scanning it in store—that way we’ll know it’s you every time you visit.

If you’re into having a plastic card, you can drop into any participating Chevron, Pioneer or Ultramar station and pick up a JOURNIE Rewards Card. Then, all you have to do is register your Card at journie.ca to officially join the program, so you can start earning Points, reaching Rewards and saving on fuel.

If you’re a Canadian resident over the age of 16, you can get a JOURNIE Rewards Card.

App? Plastic? They’re both easy.

Just swipe your physical card at the pump or in store before payment.

App-wise, you can open a JOURNIE ID code in the App and enter at the pump, or simply scan it in store.

Only one Card can be used per JOURNIE Rewards account holder, sorry.

You’ll see our forgot password links in your App or at Journie.ca—just follow the steps from there or edit your profile to update your password at any time.

Please update your address in your App, or in your profile at Journie.ca, as soon as you get a chance.

Track down your profile in your App or head to your profile at Journie.ca.

It’s all about ensuring we’re sending you offers that are customized just for you. For more info., our Privacy Policy is available.

This could be a case of your Spam folder trying to keep you from our messages, so we’d check there first.

Then, you can make sure you’ve said “Yes” to emails in your App profile or at Journie.ca.

If neither of those help, please call us at 1-833-JOURNIE (568-7643).

You can find where you initially said “Yes” to emails in your App or at Journie.ca and update your subscription preference there.

Please note if you unsubscribe you’ll have to check the App or website yourself to see any new reward choices that may become available to you.

If you’re still interested in notifications, just not emails, you can register for those in our JOURNIE Rewards App.

From the moment you register in our App or register your Card at Journie.ca, you can earn JOURNIE Points lots of ways.

It’s as simple as entering your JOURNIE ID Code (from your JOURNIE Rewards App which you can download on your iOS or Android device) at our pumps or scanning it in store at participating locations. A JOURNIE Rewards Card works, too: Simply swipe it at the pump or in store, again, at participating locations.

You’ll earn 1 Point per litre every time you refuel with us, and 2 Points for every $1 you spend on qualifying items in our participating Stores (which means on pretty much everything).

You will be able to earn JOURNIE Points at participating Chevron, Ultramar and Pioneer locations. For a complete station listing, click here.

You’ll be able to earn points on fuel purchases wherever JOURNIE Rewards are offered, but some stores can’t offer points when you buy in-store merch.

Click here to see a list of participating JOURNIE Rewards locations. Stores that offer points on in-store merchandise can be identified by a check mark.

If you are a Canadian resident and over the age of 16, you can register via our App or with a Plastic Card at Journie.ca.

Instantly, your JOURNIE Points are updated almost immediately.

An account that doesn’t accumulate JOURNIE Points or obtain any rewards for longer than 12 months is deemed inactive. It’s then suspended, and if there’s no activity for 60 days after that, the account gets closed and any and all JOURNIE Points are lost.

An update on your JOURNIE Points is always available on your JOURNIE App which you can download on your iOS or Android device or when you log in to Journie.ca. Your points are also available on your receipt. Remember, you never lose points, your account simply resets to 0 and starts counting again every time you pass 300 Points.

Points cannot be earned for the purchase of the following items/services: natural gas, alcohol, tobacco purchases, gift cards, prepaid long-distance cards, prepaid cellular cards, bill payments, items that are excluded by law, and other items specified by Parkland as exclusions from time to time.

300 JOURNIE Points is the most you’ll ever see in your account. Why? Because every time you reach 300 JOURNIE Points your Fuel Discount is automatically applied the next time you refuel with us. Your earning cycle then restarts and your excess points carry over as you start earning toward 300 Points again—and your next Fuel Discount! Along the way you’ll unlock rewards at 75 Points and 150 Points. Claiming those rewards never takes away from your Points total, you simply keep tracking toward 300.

Unfortunately, JOURNIE Points have no cash value and Points cannot be exchanged for cash.

Every time you earn 300 JOURNIE Points, you’re all set to receive a Fuel Discount, which is automatically applied to the first 100 litres of your next fill-up.

The next time you fill up at one of our participating locations, just open a JOURNIE ID Code in our App and enter it at the pump or scan it in store – or swipe your Card at the pump or in-store – and your Fuel Discount will automatically be applied for that transaction. Keep in mind—your Discount is available for one transaction only and only for a maximum of 100 litres.

Only one Card can be used per JOURNIE Rewards account holder, per validated email address.

Within 30 days from the date of the transaction on the receipt, you can email us a copy of your receipt to customercare@journie.ca, and we can look into your request for retroactive points. If you are unable to email us, then you can contact us at 1-833-JOURNIE (568-7643) and we will be happy to assist you.

Every 300 Points you’ll be awarded a Fuel Discount, to be applied automatically on the first 100 litres of your next fill-up. Then, you’ll see your points balance reset and begin counting toward 300 points and your next Fuel Discount. Every time, on your way to your Fuel Discount, you’ll get to choose a Reward twice, without having to give up any of your points. At 75 JOURNIE Points, you unlock your first Reward, and you unlock a Reward again at 150 Points. Choosing Rewards does not take away from your progress, as your points remain even when you claim a Reward, and simply keep counting toward the 300-point Fuel Discount threshold.

No. Your Rewards are unlocked automatically as you pass the 75 point and 150 point thresholds. They’re yours to choose and enjoying them will not impact your progress toward 300 points and your Fuel Discount. Once you pass 300 points, your balance will reset and start counting toward 300 points and your next Fuel Discount, but that should be the only time you see your points balance drop.

You unlock your 7¢/L Fuel Discount every time you pass 300 JOURNIE Points. Then, you automatically save on your next fill-up. You can save on a maximum of 100 litres per Fuel Discount.

Once you are eligible for a reward at 75 points and 150 points, you need to complete the following steps to receive your reward:

1. Select your Reward choice by logging into your account on Journie.ca, or in your App. You must make a Reward selection within 7 days.


2. You can then pick up your qualifying product(s) within 30 days from the day they were selected, at one of our participating locations.


3. Scan your registered Card or App at checkout and enjoy!

You’ll see your Reward reflected while you make your purchase, and picking up your Reward won’t take away from your Points, as you continue tracking toward 300 Points and your next Fuel Discount.

Your Fuel discount is automatically unlocked with no selection required, and gets applied to your next fill-up. Fuel discounts must be obtained within 30 days from the day they were reached.

You can pick up Rewards and enjoy Fuel Discounts at all participating Chevron, Ultramar and Pioneer locations. For a complete station listing, click here.

Each offer expires within 30 days of the moment you confirm your Reward choice.

Fuel Discounts must be obtained within 30 days from the day they are reached.

Check the Rewards screen in your App which you can download on your iOS or Android device, or head to your home for Rewards at Journie.ca.

Unfortunately, no you cannot re-choose your reward.

We’ll happily try to sort this out with you through our Contact Us feature or at 1-833-JOURNIE (568-7643).

All pay at the pump transactions are automatically pre-authorized for $200 (may vary by site) unless another amount is selected on the “select fill to amount” screen. The term “pre-authorize” means that your financial institution (not Pioneer, Ultramar, Chevron or JOURNIE Rewards) will hold the amount of funds that you select at the pump (regardless of how much you pump), until they receive the actual completion amount. In some cases this can take up to 48 hours. As an example, if you select an amount of $50 to fuel but only pump $30, you will be pre-authorized by your financial institution for $50, and that amount will be held until the financial institution receives the completion amount of $30. If you do not select an amount at the pump, you will automatically be pre-authorized for $200, and that amount will be held by your financial institution until the final amount is received. You will see your JOURNIE Rewards discount once the financial institution receives the completion amount.

Until March 2, 2021, 11:59:59 pm EST, members who buy premium fuel grades at participating stations will be awarded double (2x) the JOURNIE Points. Linked CIBC cardholders who buy premium fuel grades and pay with a linked CIBC card will be awarded triple (3x) the JOURNIE points during the promotional period. Up to 150L per fill-up. Eligible grades of gasoline include: Pioneer Gold (Octane 89) or Platinum (Octane 91) grade of gasoline, Ultramar Plus (Octane 89) or Supreme (Octane 91) grade of gasoline, or Chevron Plus (Octane 89), Supreme (Octane 91) or Supreme Plus (Octane 94). For a list of participating stations, visit the LOCATIONS page.

For a limited time, 75 Bonus Points will be awarded to those members who complete registration and/or validate their JOURNIE account during the promotion period. This promotion may be terminated at any time.

For a limited time, 75 Bonus Points will be awarded to those members who opt in for email communication. Opt-in Bonus is only issued one time per customer. This promotion may be terminated at any time.

For a limited time, 150 JOURNIE Rewards Points will be added to your registered JOURNIE account when you link your eligible CIBC debit or credit cards. Visit cibc.com/journie to link your cards now, and to read the full program terms and conditions.

For a limited time, in addition to the 75 points you will receive for registering into JOURNIE Rewards, you will also receive an additional 75 points if you register via the JOURNIE Rewards Mobile App. Points are added instantly, upon completion of registration in the App. This offer applies for new registrations only, and the promotion may be terminated at any time.

Any time you reach 150 JOURNIE Points, and a Free Carbon Offset shows up as one of your reward choices, you just have to select it and confirm your choice.

Once confirmed, JOURNIE Rewards will purchase a Carbon Offset Credit —enough to offset the carbon dioxide (CO₂) emissions from a 45 L fuel purchase, which covers all emissions from fuel production right through to its use

Carbon offsetting is being accountable for the carbon emissions produced in one area, by making up for it in another.

The Carbon Offset Reward empowers members to offset all of the carbon dioxide (CO₂) emissions from a 45 L fuel purchase, covering fuel production right through to its use—all through an investment from JOURNIE Rewards in the reduction of harmful greenhouse gas emissions.

While one full carbon offset credit represents the reduction or avoidance of one metric ton of carbon dioxide equivalent, each Free Carbon Offset Reward represents the purchase of a portion of a full credit, which will be put toward an investment from JOURNIE Rewards in a certified emission reduction project.

The number of tonnes of carbon reduced through each reward will reflect an offset credit purchased at about the same cost of the other rewards the program usually offers—which in this case is enough to offset the carbon dioxide emissions from a 45 L fuel purchase—covering all emissions from fuel production right through to its use.

While your choice of a Free Carbon Offset Reward will be recognized right away, JOURNIE Rewards may decide to purchase offset credits every month or so, or once a larger group of members have selected Offset Rewards.

Regardless, your reward choice will make a difference!

No, this is not a new credit card.
JOURNIE Rewards is a loyalty program where members enjoy fuel discounts and free convenience store items at participating Chevron, Ultramar and Pioneer gas stations in Canada. CIBC is partnering with JOURNIE Rewards to offer CIBC clients with additional fuel discounts.

Apply for a CIBC Dividend Platinum^® Visa* Card and get a first-year annual fee rebate plus 10% cash back for the first 4 statements on total purchases of up to $2,000^†. That’s on top of your 3¢/L² off when paying with your CIBC linked card and JOURNIE Rewards card or app at time of purchase. Learn more at www.cibc.com/journieoffer.

To save 3¢ per litre automatically every time you fill up:

Go to cibc.com/journie and link your JOURNIE Rewards account with your eligible CIBC debit or credit card.

Make sure your registered JOURNIE account (card or App) and linked CIBC card (or mobile wallet) are part of the transaction to receive your 3¢ per litre discount up to 100 Litres at the pump or in store.

The JOURNIE Rewards and CIBC credit or debit cards need to be linked in order for you to receive the 3¢ off per litre discount and be able to top that with a JOURNIE 7¢ off per litre offer when you reach your 300 points threshold.

Make sure your registered JOURNIE account (card or App) and CIBC card (or mobile wallet) are part of the transaction to receive your per litre discount at the pump or in store.

If you’re a personal banking client, you can use JOURNIE Rewards with any of your CIBC debit and credit cards, except all Simplii cards.

If you're a business banking client, you can use JOURNIE Rewards with your business debit card. At this time, business credit cards aren’t eligible.

Visit cibc.com/journie, click on “Link my cards with JOURNIE Rewards” and sign-on using your CIBC online or mobile banking credentials. Enter your 16-digit JOURNIE Rewards card number, select the box to agree to the program terms and conditions and click continue. A message will be displayed to confirm that the link was successful.

Unfortunately, you can only save 3 cents per litre at the time of your fuel purchase, by presenting your Journie Rewards card or App and by paying with your linked – and eligible – CIBC card (or mobile wallet). We cannot retroactively apply your 3¢/L discount.

Unfortunately, You can only save 3 cents per litre at the time of your fuel purchase, by presenting your Journie Rewards card or App and by paying with your linked – and eligible – CIBC card (or mobile wallet). We cannot retroactively apply your 3¢/L discount.

For a limited time, 150 JOURNIE Rewards Points will be added to your registered JOURNIE account when you link your eligible CIBC debit or credit cards. Visit cibc.com/journie to link your cards now, and to read the full program terms and conditions.

JOURNIE Rewards for home heating and business that was originally planned for the Fall has been impacted by COVID-19’s disruption to our business. Our priorities remain to safely deliver to our customers, while serving our communities with meaningful customer service programs.

We definitely appreciate your enthusiasm, presently you can earn JOURNIE Points only at participating Pioneer locations and it is in the works for Chevron and Ultramar.

As of right now, no. JOURNIE Rewards is only available on retail purchases for the time being.