FREQUENTLY
ASKED QUESTIONS.

YES! There’s no cost in joining JOURNIE Rewards.
There are three ways you can register to start earning and getting rewarded!

App
Download our JOURNIE Rewards App from the Apple App store or Google Play store and use it to register now.

OR

Plastic Card
Pick up a JOURNIE Rewards Card at any participating Chevron, Pioneer or Ultramar station, or use the number on your current Card, and register your Card online at Journie.ca.
OR

Journie.ca
Register right away at our website, then choose to download our app – or request a plastic card through the link your profile – at any point down the road.
You can actually get a card wherever you’re reading this: Just download our App from the Apple App store or Google Play store and let it be your Card by entering a JOURNIE ID Code at the pump or scanning it in store—that way we’ll know it’s you every time you visit.

If you’re into having a plastic card, you can drop into any participating Chevron, Pioneer or Ultramar station and pick up a JOURNIE Rewards Card. Then, all you have to do is register your Card at journie.ca to officially join the program, so you can start earning Points, reaching Rewards and saving on fuel.
If you’re a Canadian resident over the age of 16, you can get a JOURNIE Rewards Card.
App? Plastic? They’re both easy.

Just swipe your physical card at the pump or in store before payment.

App-wise, you can open a JOURNIE ID code in the App and enter at the pump, or simply scan it in store.
Only one Card can be used per JOURNIE Rewards account holder, sorry.
You’ll see our forgot password links in your App or at Journie.ca—just follow the steps from there or edit your profile to update your password at any time.
Please update your address in your App, or in your profile at Journie.ca, as soon as you get a chance.
Track down your profile in your App or head to your profile at Journie.ca.
It’s all about ensuring we’re sending you offers that are customized just for you. For more info., our Privacy Policy is available.
This could be a case of your Spam folder trying to keep you from our messages, so we’d check there first.

Then, you can make sure you’ve said “Yes” to emails in your App profile or at Journie.ca.

If neither of those help, please call us at 1-833-JOURNIE (568-7643).
You can find where you initially said “Yes” to emails in your App or at Journie.ca and update your subscription preference there.

Please note if you unsubscribe you’ll have to check the App or website yourself to see any new reward choices that may become available to you.

If you’re still interested in notifications, just not emails, you can register for those in our JOURNIE Rewards App.
From the moment you register in our App or register your Card at Journie.ca, you can earn JOURNIE Points lots of ways.

It’s as simple as entering your JOURNIE ID Code (from your JOURNIE Rewards App which you can download on your iOS or Android device) at our pumps or scanning it in store at participating locations. A JOURNIE Rewards Card works, too: Simply swipe it at the pump or in store, again, at participating locations.

You’ll earn 1 Point per litre every time you refuel with us, and 2 Points for every $1 you spend on qualifying items in our participating Stores (which means on pretty much everything).
You will be able to earn JOURNIE Points at participating Chevron, Ultramar and Pioneer locations. For a complete station listing, click here.
You’ll be able to earn points on fuel purchases wherever JOURNIE Rewards are offered, but some stores can’t offer points when you buy in-store merch.
Click here to see a list of participating JOURNIE Rewards locations. Stores that offer points on in-store merchandise can be identified by a check mark.
If you are a Canadian resident and over the age of 16, you can register via our App or with a Plastic Card at Journie.ca.
Instantly, your JOURNIE Points are updated almost immediately.
An account that doesn’t accumulate JOURNIE Points or obtain any rewards for longer than 12 months is deemed inactive. It’s then suspended, and if there’s no activity for 60 days after that, the account gets closed and any and all JOURNIE Points are lost.
An update on your JOURNIE Points is always available on your JOURNIE App which you can download on your iOS or Android device or when you log in to Journie.ca. Your points are also available on your receipt. Remember, you never lose points, your account simply resets to 0 and starts counting again every time you pass 300 Points.
Points cannot be earned for the purchase of the following items/services: natural gas, alcohol, tobacco purchases, gift cards, prepaid long-distance cards, prepaid cellular cards, bill payments, items that are excluded by law, and other items specified by Parkland as exclusions from time to time.
300 JOURNIE Points is the most you’ll ever see in your account. Why? Because every time you reach 300 JOURNIE Points your Fuel Discount is automatically applied the next time you refuel with us. Your earning cycle then restarts and your excess points carry over as you start earning toward 300 Points again—and your next Fuel Discount! Along the way you’ll unlock rewards at 75 Points and 150 Points. Claiming those rewards never takes away from your Points total, you simply keep tracking toward 300.
Unfortunately, JOURNIE Points have no cash value and Points cannot be exchanged for cash.
Every time you earn 300 JOURNIE Points, you’re all set to receive a Fuel Discount, which is automatically applied to the first 100 litres of your next fill-up.

The next time you fill up at one of our participating locations, just open a JOURNIE ID Code in our App and enter it at the pump or scan it in store – or swipe your Card at the pump or in-store – and your Fuel Discount will automatically be applied for that transaction. Keep in mind—your Discount is available for one transaction only and only for a maximum of 100 litres.
Only one Card can be used per JOURNIE Rewards account holder, per validated email address.
Within 30 days from the date of the transaction on the receipt, you can email us a copy of your receipt to customercare@journie.ca, and we can look into your request for retroactive points. If you are unable to email us, then you can contact us at 1-833-JOURNIE (568-7643) and we will be happy to assist you.
Every 300 Points you’ll be awarded a Fuel Discount, to be applied automatically on the first 100 litres of your next fill-up. Then, you’ll see your points balance reset and begin counting toward 300 points and your next Fuel Discount. Every time, on your way to your Fuel Discount, you’ll get to choose a Reward twice, without having to give up any of your points. At 75 JOURNIE Points, you unlock your first Reward, and you unlock a Reward again at 150 Points. Choosing Rewards does not take away from your progress, as your points remain even when you claim a Reward, and simply keep counting toward the 300-point Fuel Discount threshold.
No. Your Rewards are unlocked automatically as you pass the 75 point and 150 point thresholds. They’re yours to choose and enjoying them will not impact your progress toward 300 points and your Fuel Discount. Once you pass 300 points, your balance will reset and start counting toward 300 points and your next Fuel Discount, but that should be the only time you see your points balance drop.
You unlock your 7¢/L Fuel Discount every time you pass 300 JOURNIE Points. Then, you automatically save on your next fill-up. You can save on a maximum of 100 litres per Fuel Discount.
Once you are eligible for a reward at 75 points and 150 points, you need to complete the following steps to receive your reward:

  1. Select your Reward choice by logging into your account on Journie.ca, or in your App. You must make a Reward selection within 7 days.

  2. You can then pick up your qualifying product(s) within 30 days from the day they were selected, at one of our participating locations.

  3. Scan your registered Card or App at checkout and enjoy!
You’ll see your Reward reflected while you make your purchase, and picking up your Reward won’t take away from your Points, as you continue tracking toward 300 Points and your next Fuel Discount.

Your Fuel discount is automatically unlocked with no selection required, and gets applied to your next fill-up. Fuel discounts must be obtained within 30 days from the day they were reached.
You can pick up Rewards and enjoy Fuel Discounts at all participating Chevron, Ultramar and Pioneer locations. For a complete station listing, click here.
Each offer expires within 30 days of the moment you confirm your Reward choice.

Fuel Discounts must be obtained within 30 days from the day they are reached.
Check the Rewards screen in your App which you can download on your iOS or Android device, or head to your home for Rewards at Journie.ca.
Unfortunately, no you cannot re-choose your reward.
We’ll happily try to sort this out with you through our Contact Us feature or at 1-833-JOURNIE (568-7643).
All pay at the pump transactions are automatically pre-authorized for $200 (may vary by site) unless another amount is selected on the “select fill to amount” screen. The term “pre-authorize” means that your financial institution (not Pioneer, Ultramar, Chevron or JOURNIE Rewards) will hold the amount of funds that you select at the pump (regardless of how much you pump), until they receive the actual completion amount. In some cases this can take up to 48 hours. As an example, if you select an amount of $50 to fuel but only pump $30, you will be pre-authorized by your financial institution for $50, and that amount will be held until the financial institution receives the completion amount of $30. If you do not select an amount at the pump, you will automatically be pre-authorized for $200, and that amount will be held by your financial institution until the final amount is received. You will see your JOURNIE Rewards discount once the financial institution receives the completion amount.
For a limited time starting April 22, 2021, after you’ve successfully submitted your CanaDream Promo Code in the JOURNIE Rewards App, or at Journie.ca, you’ll receive 2¢ per litre off every fuel purchase, as long as you present your JOURNIE Rewards card or app at time of purchase and your transaction occurs within the beginning and end dates specified in your CanaDream RV rental agreement.
Beginning April 22,2021. Customers who confirm their JOURNIE Rewards membership at the time of booking will receive a discount of 5% off the vehicule rental charge of their CanaDream RV reservation. Visit CanaDream for full details.
For a limited time, 75 Bonus Points will be awarded to those members who complete registration and/or validate their JOURNIE account during the promotion period. This promotion may be terminated at any time.
For a limited time, 75 Bonus Points will be awarded to those members who opt in for email communication. Opt-in Bonus is only issued one time per customer. This promotion may be terminated at any time.
For a limited time, 150 JOURNIE Rewards Points will be added to your registered JOURNIE account when you link your eligible CIBC debit or credit cards. Visit cibc.com/journie to link your cards now, and to read the full program terms and conditions.
For a limited time, in addition to the 75 points you will receive for registering into JOURNIE Rewards, you will also receive an additional 75 points if you register via the JOURNIE Rewards Mobile App. Points are added instantly, upon completion of registration in the App. This offer applies for new registrations only, and the promotion may be terminated at any time.
From August 11 – October 5, 2021, 11:59:59 pm EST you’ll earn JOURNIE Points on top of your regular points for every eligible product you purchase: Jack Link’s Jerky Assorted Flavours 63-81g, Mars King Size Chocolate Bars Assorted Flavours 77-93g, Cadbury Regular Chocolate Bars Assorted Flavours 33-60g, Aha Sparkling Water Assorted Flavours 500ml, Magnum Ice Cream Bars Assorted Flavours 90-100ml, Guru Organic Energy Assorted Flavours 355ml, Pepsi Zero Sugar 591ml, Lay’s - Assorted Flavours - 156-165g. For a list of participating stations, where you can earn on merchandise, visit the LOCATIONS page.
From August 11 – October 5, 2021, 11:59:59 pm EST (only in Quebec) you’ll earn JOURNIE Points on top of your regular points for every eligible product you purchase: Coors Light Special Edition Ch-ill 24 x 355ml. For a list of participating stations, where you can earn on merchandise, visit the LOCATIONS page. Must be legal drinking age to purchase alcoholic beverages. ID required. No alcohol sale between 11 pm and 7 am.
The Promotions page shows every JOURNIE Rewards promotion that’s available to you and all JOURNIE Rewards members. Meanwhile, everything listed under the My Offers page, shows you all of the special offers that are available to you because you successfully entered a unique promo code.
Not to worry. Promotions are available to every JOURNIE member, and therefore aren’t listed under My Offers. You will always be able to earn and/or save at participating locations with any promotion listed at Journie.ca/en-CA/Page/Promotions_National. My Offers is reserved for special offers that you access by entering a unique promo code.
From time to time, members may receive a special promo code from JOURNIE Rewards or one of our partners.
Any time you reach 150 JOURNIE Points, and a Free Carbon Offset shows up as one of your reward choices, you just have to select it and confirm your choice.

Once confirmed, JOURNIE Rewards will purchase a Carbon Offset Credit —enough to offset the carbon dioxide (CO2) emissions from a 45 L fuel purchase, which covers all emissions from fuel production right through to its use
Carbon offsetting is being accountable for the carbon emissions produced in one area, by making up for it in another.

The Carbon Offset Reward empowers members to offset all of the carbon dioxide (CO2) emissions from a 45 L fuel purchase, covering fuel production right through to its use—all through an investment from JOURNIE Rewards in the reduction of harmful greenhouse gas emissions.
While one full carbon offset credit represents the reduction or avoidance of one metric ton of carbon dioxide equivalent, each Free Carbon Offset Reward represents the purchase of a portion of a full credit, which will be put toward an investment from JOURNIE Rewards in a certified emission reduction project.

The number of tonnes of carbon reduced through each reward will reflect an offset credit purchased at about the same cost of the other rewards the program usually offers—which in this case is enough to offset the carbon dioxide emissions from a 45 L fuel purchase—covering all emissions from fuel production right through to its use.
While your choice of a Free Carbon Offset Reward will be recognized right away, JOURNIE Rewards may decide to purchase offset credits every month or so, or once a larger group of members have selected Offset Rewards.

Regardless, your reward choice will make a difference!
At the moment, carbon offsets are being put toward an investment from JOURNIE Rewards in a landfill gas capture and utilization project located in Niagara, Ontario. This project helps create healthier communities and promotes sustainable management of greenhouse gases.
No, this is not a new credit card.
JOURNIE Rewards is a loyalty program where members enjoy fuel discounts and free convenience store items at participating Chevron, Ultramar and Pioneer gas stations in Canada. CIBC is partnering with JOURNIE Rewards to offer CIBC clients with additional fuel discounts.
Apply for a CIBC Dividend Platinum® Visa* Card and get a first-year annual fee rebate plus 10% cash back for the first 4 statements on total purchases of up to $2,000†. That’s on top of the savings you get when you link and use your eligible CIBC cards with your JOURNIE Rewards card or app at time of purchase at participating locations 2, 4. Learn more at www.cibc.com/journieoffer.
To save 3¢ per litre automatically every time you fill up:

Go to cibc.com/journie and link your JOURNIE Rewards account with your eligible CIBC debit or credit card.

Make sure your registered JOURNIE account (card or App) and linked CIBC card (or mobile wallet) are part of the transaction to receive your 3¢ per litre discount up to 100 Litres at the pump or in store.
The JOURNIE Rewards and CIBC credit or debit cards need to be linked and used together in order for you to automatically save up to 10¢ per litre on gas at participating locations. By linking and using your eligible CIBC cards with JOURNIE Rewards, you receive the 3¢ off per litre discount on every fuel purchase, and are then able to top that with a JOURNIE Rewards 7¢ off per litre offer within 30 days of reaching your 300 points threshold.

Again, always make sure your registered JOURNIE Rewards account (card or App) and CIBC card (or mobile wallet) are part of the transaction to receive your per litre discount at the pump or in store.
If you’re a personal banking client, you can use JOURNIE Rewards with any of your CIBC debit and credit cards, except all Simplii cards.

If you're a business banking client, you can use JOURNIE Rewards with your business debit card. At this time, business credit cards aren’t eligible.
Visit cibc.com/journie, click on “Link my cards with JOURNIE Rewards” and sign-on using your CIBC online or mobile banking credentials. Enter your 16-digit JOURNIE Rewards card number, select the box to agree to the program terms and conditions and click continue. A message will be displayed to confirm that the link was successful.
Unfortunately, you can only save 3 cents per litre at the time of your fuel purchase, by presenting your Journie Rewards card or App and by paying with your linked – and eligible – CIBC card (or mobile wallet). We cannot retroactively apply your 3¢/L discount.
Unfortunately, You can only save 3 cents per litre at the time of your fuel purchase, by presenting your Journie Rewards card or App and by paying with your linked – and eligible – CIBC card (or mobile wallet). We cannot retroactively apply your 3¢/L discount.
For a limited time, 150 JOURNIE Rewards Points will be added to your registered JOURNIE account when you link your eligible CIBC debit or credit cards. Visit cibc.com/journie to link your cards now, and to read the full program terms and conditions.
JOURNIE Rewards for home heating and business that was originally planned for the Fall has been impacted by COVID-19’s disruption to our business. Our priorities remain to safely deliver to our customers, while serving our communities with meaningful customer service programs.
We definitely appreciate your enthusiasm, presently you can earn JOURNIE Points only at participating Pioneer locations and it is in the works for Chevron and Ultramar.
As of right now, no. JOURNIE Rewards is only available on retail purchases for the time being.
From October 6, 2021, onward, registered JOURNIE Rewards members can earn JOURNIE Points, get rewards and save on fuel at participating Fas Gas Plus stations—the same way you already could at participating Pioneer, Ultramar and Chevron locations.
Following the end of the Litre Log program on October 6, 2021, you will not be able to earn Litre Log points.

If you have any remaining Litre Log points, you’ll be able to redeem your Litre Log points at participating Fas Gas Plus locations in Canada until April 21, 2022. Keep in mind that a maximum of $50 in cash can be redeemed per day.
First, for this discount to appear in your MY OFFERS section, you just have to successfully register using the FASGAS21 Promo Code in the JOURNIE Rewards App, or at Journie.ca, between June 22, 2021 and October 5, 2021.

Then, from October 6, 2021 to November 17, 2021, you’ll receive 7¢ per litre off the first 100 litres of every fuel purchase (of at least 25 litres) if you present your JOURNIE Rewards card or app at time of purchase, at a participating Fas Gas station.
We’ll happily try to sort this out with you through our Contact Us page or at 1-833-JOURNIE (568-7643).
Normally, you must pick up a reward within 30 days of the time you made your selection.

If you joined using promo code FASGAS21 prior to October 6, 2021, for your first 3 unlocks – and only the first 3 unlocks – you’ll have until November 6, 2021 to pick up any rewards you select.
Litre Log and JOURNIE Rewards are separate programs and you are not able to use your Litre Log card for JOURNIE Rewards.
Yes, if you have used the FASGAS21 promo code prior to October 6, 2021, you will receive the 7¢/L Fuel Discount on all fuel purchase for a six-week period starting October 6, 2021, at a participating Fas Gas station.
You have 7 days to select your reward and you have until November 6, 2021 to redeem your reward at a participating Fas Gas station.
No, the 6-week 7¢/L Fuel Discount will only work at participating Fas Gas stations once JOURNIE Rewards launches on October 6, 2021.
Yes, once you have registered and enrolled you can use your JOURNIE Rewards card at a participating Chevron, Pioneer or Ultramar location.
You can earn and redeem Litre Log points at a participating Fas Gas station until October 6, 2021. Once JOURNIE Rewards launches at Fas Gas stations you can no longer earn Litre Log points, however you can redeem Litre Log points at Fas Gas stations until April 21, 2022.
As long as you opt-in to receive communications when you’re registering, you will hear from JOURNIE prior to the launch at participating Fas Gas locations.
As long as you opt-in to receive communications when you’re registering, you will receive a reminder email for when the 6-week 7¢/L Fuel Discount will begin.
Yes, every time you reach 300 points, you will receive a 7¢/L fuel discount and can stack it with the 6-week 7¢/L Fuel Discount for a total savings of 14 ¢/L.
Yes, the 6-week 7¢/L Fuel Discount is stackable with other JOURNIE Rewards fuel promotions. See terms and conditions for full details.
You do not need to link your JOURNIE account to your Golf Canada account. When you achieve your milestone of 25 and 100 rounds of golf, Golf Canada will automatically send you a congratulatory email with an exclusive JOURNIE Rewards Offer. Then, all you need to do is enter the Promo Code from that Golf Canada email in your app or at Journie.ca. Your offer will automatically be listed under MY OFFERS.
If you already have a JOURNIE account set up, you don’t need to register or link through Golf Canada––you’re ready to go. And don’t worry! All JOURNIE Rewards offers will be communicated to you through the email associated with your Golf Canada membership.
The 7¢ per litre discount is part of the regular JOURNIE Rewards program. Once you’ve registered for JOURNIE Rewards, the savings are automatically applied to your next fill-up every time you reach 300 JOURNIE Points. To enjoy the program’s many benefits, visit Journie.ca to register.
No registration is required. When you reach specific milestones with Golf Canada, that being your 25th and 100th rounds of golf, you will automatically be sent exclusive JOURNIE Rewards offers via email. Those emails will have a Promo Code for you to enter in your app or at Journie.ca. Once you enter it, your offer will automatically be listed under MY OFFERS.
Yes, registering for JOURNIE Rewards is the only way to access your offer—fortunately, there are 3 ways you can easily register right away:

App
Download our JOURNIE Rewards App from the Apple App store or Google Play store and use it to register now.

OR

Plastic Card
Pick up a JOURNIE Rewards Card at any participating Chevron, Pioneer or Ultramar station, or use the number on your current Card, and register your Card online at Journie.ca.

OR

Journie.ca
Register right away on our website, then choose to download our app – or request a plastic card through the link in your profile – at any point down the road.
Getting a new chance to win every day is easy!

From Aug. 11 – Oct. 5, 2021, use your JOURNIE Rewards app or card at participating locations.

Then, check your email for your link to the prize wheel. It’ll be sent to the email address in your profile.

Finally, follow the link to try your luck and see if you’re a winner! You’ll have 3 days before your spin expires.

Plus, doubling your chances to win is just as easy. Just pay with your linked CIBC card with every qualifying purchase.

You can circle back to SPIN TO WIN questions that aren’t answered on this page, or ask about access to the prize wheel, by calling 1-833-JOURNIE (568-7643).

Keep in mind that you can qualify for a maximum of 2 spins per day, bonus spins included.
If you’re sure you made a qualifying JOURNIE Rewards transaction at a participating Pioneer, Ultramar or Chevron location, then please check your Junk/Spam folder for an email from journie@mail.journie.ca.

It would have been sent to the email address listed in your JOURNIE profile at the time of your qualifying transaction.

In the event you still can’t find the email, please contact 1-833-JOURNIE (568-7643).
SPIN TO WIN is exclusive to registered JOURNIE Rewards members 18 years or older in Alberta, Ontario, Prince Edward Island, and Quebec, and those 19 years or older in Newfoundland and Labrador, Nova Scotia, New Brunswick and British Columbia, who are opted in to receive communications from JOURNIE Rewards and enrolled with a valid email address.

Not a member yet? Join today.
You can access the SPIN TO WIN prize wheel through the email or app notification you receive after you make your first eligible JOURNIE transaction of the day—basically anytime you pick up a chance to win.

You can get chances to win by using your JOURNIE app or card at any participating Pioneer, Ultramar and Chevron location in Alberta, Ontario, Prince Edward Island, and Quebec – as long as you’re 18 years or older – and in Newfoundland and Labrador, Nova Scotia, New Brunswick and British Columbia if you’re 19 years or older.
Every spin expires 3 days from the day you receive your link to the prize wheel in your inbox (at the email address listed in your JOURNIE profile), or when the contest ends on October 5, 2021, whichever happens first.
You can get an extra spin on the SPIN TO WIN prize wheel by using your linked CIBC card as part of your first eligible JOURNIE transaction of any given day while the contest is open.

Not linked yet? Link here.

Ready for a CIBC card to help you double your fun? Apply now.
To qualify for an extra spin, your linked CIBC card must be used as part of your qualifying transaction.
Your excitement is valid—and appreciated!

You can play SPIN TO WIN every day from August 11 – October 5, 2021, while receiving a maximum of 2 spins per day for qualifying transactions: 1 spin for any qualifying JOURNIE Rewards transaction and an extra spin for completing that transaction with a linked CIBC card.

Not linked yet? Link here.

Want a CIBC card? Apply now.
Congratulations and thanks for playing SPIN TO WIN!

Free products won at the wheel will be listed under MY OFFERS in your app or at Journie.ca and expire 30 days after the date they were won. You can pick them up just by showing your JOURNIE app or card at any participating location.

The bonus points from Bonus Point Prizes are automatically added to your account.

For $1,000 worth of fuel gift cards, $2,500 CanaDream RV Rentals and 1-year Golf Canada memberships, check the email address in your JOURNIE profile for a message detailing how to claim a grand prize.
Since every spin expires 3 days after the date it was originally sent, it’s possible you didn’t get to the wheel before your spin expired.

If you feel that’s not the case, you can dial 1-833-JOURNIE (568-7643) for further assistance.

It’s also possible you used your JOURNIE app or card while purchasing products on which you cannot earn spins. In that instance, your transaction would be deemed ineligible and you wouldn’t receive a spin.

Spins cannot be earned on the purchase of alcohol, tobacco purchases and/or gift cards.
As part of your SPIN TO WIN participation, a correct answer to the skill testing question is required.

You’ll have 2 attempts per day to answer correctly and your attempts reset to zero at midnight.

Because spins expire 3 days after the date you receive them, you can have up to 6 total attempts to answer the question correctly and spin for your chance to win.